My windshield was left smudged, there was a rusty nail left in my backseat
6/27/2018
Wade B. VERIFIED CUSTOMER
Vehicle Make : Audi
Nice job and quick repair. Thanks.
6/27/2018
Gary M. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a great experience thanks again to all of you
6/27/2018
Paul N. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was very helpful and friendly, i was really satisfied with the repair and my overall experience! Thank you guys
6/27/2018
J Matthew. VERIFIED CUSTOMER
Vehicle Make : Audi
Communication was great.
All staff cheerful and happy to assist.
6/26/2018
Marilena M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great. Car looks awesome and I was updated on the progress. Thanks
6/24/2018
John D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Was informed of progress
Car repair completed before expected date which was a plus
All person I encountered were pleasant and helpful
6/21/2018
Giselamaria F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car came out great! Looks beautiful and so happy it was vacummed.
6/18/2018
Sean F. VERIFIED CUSTOMER
Vehicle Make : Audi
You guys rock!
6/18/2018
Lorraine P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your front desk staff and Greg were professionals and customer oriented
6/18/2018
Bernice L. VERIFIED CUSTOMER
Vehicle Make : Lexus
I really need lots of help with this. What happens next? I need information. I need a car. Who do I talk to next? Tomorrow I will call Commerce and see where to go. As you know I am 84 and have never been in this situation. No I have not been completely satisfied. I hurt all over and I need help.
6/14/2018
Heidi B. VERIFIED CUSTOMER
Vehicle Make : Lexus
When I went to pick up my vehicle there was an issuwith the insurance company and payment. We never received a check from the insurance company and I told James this when he was cashing me out. He was extremely rude and unprofessional. Arguing with me saying the insurance said they sent it and raising his voice saying he could not release my vehicle. Finally some of the other people in the office (who were very nice) called the insurance company and got it taken care of. James was rude to me and the other people who worked there as well. He really needs to work on his people skills and manners. I am very dissatisfied.
6/12/2018
Janet M. VERIFIED CUSTOMER
Vehicle Make : Audi
Brilliant bunch of service people throughout from front of house to final pick
Up of car ! Always felt we were kept informed of events and that our Lovely Audi
Was being well take Care of ... Thanks Guys xox.
6/11/2018
Diane C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Noticed some damage that was not on my car when it was dropped off for repair.I picked it up in pouring rain and did not notice until the next morning.very long scrach down the bottom panel drivers side.
6/9/2018
Jane D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Taking 3 weeks to do repairs is unacceptable.
6/8/2018
Paul R. VERIFIED CUSTOMER
Vehicle Make : Lexus
They know. I’ve had several conversations about it already.
6/7/2018
Linda M. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks like it just arrived from the factory. Good repair and paint match. Ira handled everything from rental car to working with the insurance co. on any additional work that needed to be done to make sure the car was like new. The bonus: the staff was friendly and helpful.
6/7/2018
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : BMW
I have already discussed my concerns with Paul Kelly. I was directed to the wrong rental place for my minor rust repair on my BMW. It cost me over $600 at Enterprise to rent a car for 2 weeks.
I think you could do a bit better with managing and notifying clients about potential waits. I tried to get an appointment for an appraisal but was not allowed to do this. I waited 2 hours for an initial appraisal.
Mr. Kelly was very nice and my car looks great. I believe the front desk staff might need a bit more training and coordination.
6/6/2018
Edward B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thorough and professional at all levels with periodic updates.
6/4/2018
Nancy L. VERIFIED CUSTOMER
Vehicle Make : Toyota
People could not have been nicer.l just question the efficiency of the operation.