as I stated when I requested to hear from a manager... (which I never did) There was very poor communication, phone calls and emails were not returned in a timely manner. Please look up the contact I already sent for more details. I will not ever bring a vehicle to this service center again. I will tell anyone that asks, to go elsewhere for better service.
8/25/2018
Becky A. VERIFIED CUSTOMER
Vehicle Make : Honda
The service was very good. I love the fact for everything taken care of in one place . Great job !!!
8/23/2018
Susan T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service was exceptional! Updates were most appreciated and the professional repairs were amazing - car brand new! Thank you!
8/21/2018
Michael C. VERIFIED CUSTOMER
Vehicle Make : Audi
Not a good experience
8/17/2018
Karen S. VERIFIED CUSTOMER
Vehicle Make : Audi
Everyone I dealt with was fantastic! My car looks great!
8/17/2018
Marcia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was awesome and courteous. Especially Claudia from hertz rental she was very awesome. Thanks to you all at Toyota collision center.
8/11/2018
Clinton B. VERIFIED CUSTOMER
Vehicle Make : Honda
Communication was not always clear. I wasn’t contacted when I was told I would be and the delivery date kept being extended. I tried to reach my rep or anyone who could help me but was often unsuccessful.
8/9/2018
Faith W. VERIFIED CUSTOMER
Vehicle Make : Audi
Had my car for 3 weeks before assessing it and giving quote to insurance company. Then insurance wouldn’t pay their prices so they charged for a storage fee.
8/8/2018
Sheila A. VERIFIED CUSTOMER
Vehicle Make : Audi
The staff made this process painless and easy. They were exceptional from the front desk to the contact person to the repair person. I’m completely satisfied.
8/8/2018
John S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mary Almeida was helpful, and the repair was completed ahead of the expected date.
8/8/2018
Michael R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car came out pe?fect. The color of the paint and the fit of the replacement parts are pe?fect as the original. You would never know the car was in an accident. Much thanks to the IRA Team
8/5/2018
Jared S. VERIFIED CUSTOMER
Vehicle Make : Audi
The whole team that worked with me at Ira Collision was amazing, from Becky at the front desk, to Aimee who texted me with updates, to Paul Kelley, who made sure my car was perfect inside and out, and back to me before I went on vacation. The team made a very stressful situation much less so, thanks to their expertise, professionalism, efficiency and kindness. Every business should operate at such a high level.
8/4/2018
Mary Lynn. VERIFIED CUSTOMER
Vehicle Make : Subaru
They did a nice job. I appreciated the text updates. They even saved the town beach sticker that was on my bumper.
8/3/2018
Mario O. VERIFIED CUSTOMER
Vehicle Make : Toyota
I very happy with my car repair is too professional work everything is like new thanks too much .
7/30/2018
Allison M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Well done. Great communication. Even had a cleaner car returned to me!
7/30/2018
Patricia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The actual work done on my car was excellent. My issue was when I dropped off my car on 07/23/18 I was told that I would get periodic emails letting me know the status of the repairs. I did not get such communication. I called several times only to get voice mails (about 6)don't tell customers that you will email them and then not, the customer service needs improvement. Also, my car sat there one day because they had to order the part, you would think that the part could have been ordered before I dropped my car off, that would have been one day that I did not have to incur rental.
7/30/2018
Betsy F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The customer service was really great. I was kept up to date w/ the repair and it was even finished before they expected. They did a great job on the repair.
7/27/2018
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Took almost 3 times as long as I was told
7/27/2018
David C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was not fixed. It was there almost for weeks before it was totaled