1stCertified Collision Center - Riverside

Vanessa and Hai made to process simple and quick. Thank you for keeping well informed during the process

I'm very happy the girls in the front we're very very polite and nice and they helped me with no problem

Everyone that I came in contact with were competent and pleasant. My car was delivered to me within the estimated time. Thank you for presenting a nice clean car to me! Carolyn L.????

Everyone was sweet and welcoming! Hai was great with my car service and took care of me very well. Thank you everyone!

Very fast, good and modern service. Everyone was extremely nice.

The text messages kept me informed of the status of my repair. The office staff were very courteous and provided excellent customer service. The repair technician also provided wonderful customer service. I didn't interact with those providing the service but was pleased with the quality of work. My truck was detailed and came back looking like new. All the details showed pride by the staff. Wonderful team work. Thank you.

I do not have enough words to express my gratitude towards their service...I was notified every step of the way on any updates on my car...I felt like I was an only customer! It was awesome! Thank-you to everyone at the collision center of Riverside especially Paul who was in personal contact with me thru the whole process! I appreciate all of you for all your hard work! Thank-you!

Everyone, from the ladies who handle the paperwork to Paul to managed my case to the gentleman who drove me home the first day were friendly and professional. My car looked great and I was satisfied with the outcome.

Good quality service. Friendly and courtesy people that I can rely on. Hai Ngo is very nice technician.

There was a female employee that was wearing a light blue dress with white lace up VAN'S. That was extremely RUDE! Other than that everyone there was very helpful and professional. I was there at 3:30 on 2/12/16 she was in the office room to the right of the entrance . If management can please give me a call I'm would appreciate it. Did not want to say anything while I was there I have more class and education to make someone else feel bad like she did. Thank you in advance for taking the time to read and respond to my complain.

I was very pleased with the repair. I would recommend your shop to my friends and family.

Great customer service, the entire staff smiled every time they passed a customer! Hugo was always available for for every question I had for him.

Yes

It's scratched on the right side of the back passenger door. I have to take my car back.

I'm very satisfied and impressed with your work and your communication. The whole process of repairing my vehicle was very professional. I am very happy with my experience with the Collision Center of Riverside.

Very nice staff, friendly and good service. My car looked great when they were done! Thank you!!

I feel so satisfied.

I felt that the communication from Collision Ctr of Riverside was stellar. Everyone was very friendly and courteous. My car was repaired in a timely and professional manner.

I'm not dissatisfied but I'm bringing the car back for some fine tuning that should have been caught in ur final inspection. Overall I believe ur company did a good job but it's the little things that make the difference.

i almost hate to mention this, because at no time was i unaware that i was fully responsible for removing all personal items from my vehicle prior to its repair...which was extensive and as far as i can tell from having my vehicle back only for a few hours, was also done very well. im just really vexed over the fact that at the time after my accident and the vehicle was towed away, there was a disassembled treadmill in the bed of the truck. and while i was certain i'd removed everything in terms of personal effects from inside the truck, only after it was towed did i recall having forgotten to remove the two seat covers (they were black with little white gun-shaped decal patterns). i ALSO specifically recall thinking, eh, probably no big deal, i mean, they're seat covers...why wouldnt they come back with the truck? i was also thinking--and glad at the thought--that the treadmill being in the back of the truck meant that it would probably get scrapped...i think i even mentioned that to the tow-guy "ok to toss"....which to me, was perfect because i'd had no idea of where/how to dispose of it. so i just figured/assumed it'd have to come out at some point during the repairs. so....needless to say i was ecstatic to get my truck back today, but i kind of couldnt believe my eyes when i saw the seat covers were gone...and the treadmill was still there. i mean, whatever about the treadmill, thats my problem, bottom line. but it is REALLY bothering me that my seat covers are missing. again, i FULLY understand that it was my responsibility for removing everything from my truck, but i just cant rationalize it in my mind that there was any reason for those seat covers to be taken off...other than someone saw an opportunity for theft and took advantage. because as far as i could understand from the work order, there was no structural damage or repair done to the seats that would necessitate removal of the seat covers. so, yeah im very happy with the actual repair and meat/potatoes part of the job...i definitely dont want to give your place a bad review because youve all been great. i just think it **** when you happen to forget ONE thing, and then its gone, and then that one thing taints your overall perception of a place. because thebottom line is now this: the first thing im going to think wont be "they did a great job on my truck" (which you/they did)....its going to be/already is "they freaking ganked my seat covers". and, you know...that just ****. and i want to make sure i emphasize that this is entirely aboutthe general principle of the matter. i mean, i can go out right now and buy new seat covers, its not like they were made out of sting-ray leather or cost thousands of dollars. they were like, 10 per, i think from auto zone or whatever. not the point. it's not the physical loss im stressing here. its me basically thinking, ok this one little thing would most likely keep me from recommending this place to someone else. why? because excellent service and repairs, but god forbid you forget one thing in your vehicle, better kiss it goodbye because your ****'s gonna get stolen. and yeah disclaimer disclaimer but come on. this is like first grade right-and-wrong life-lesson stuff: you just dont steal people's ****. stealing is wrong. etc. so, as a consumer...im kind of in a pickle over this.