Work was completed on time and it looked great. The Ladies at the front desk were courteous as can be. My family has had cars repaired at the shop and when progressive told me the car was going to 1st Certified I felt good about it.
Thank you.
3/9/2017
Ian L. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm satisfied with repairs that was made to my car by 1st Certified Collision. The constant text update was great and helpful, as oppose to constant calls regarding updates on the car. They called when it was important for them to speak to me regarding my vehicle. And the customer service was also awesome!
3/8/2017
Janet M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like how the mechanics go around thoroughly before the car is fixed and after the car is fixed. My car looked brand new. They took care of my car really great!
3/7/2017
Tyler Overstreet. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very impressed with the company. Gil and Hugo could not have been better. Very professional and did everything they said they would do. The communication was awesome. They girls at the front desk were also great and they are very good on the phone. Very pleased.
3/2/2017
Rita D. VERIFIED CUSTOMER
Vehicle Make : Ford
THANK YOU!!!!
3/1/2017
Gabriela R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Customer service is excellent. I was informed throughout the repair. The repair itself was very fast and quality of the work is great.
2/24/2017
Edgar V. VERIFIED CUSTOMER
Vehicle Make : BMW
When I took my car in it was running perfectly fine. Then when I went to pick it up on the 15th at my scheduled pick up time at 3:00 PM my car wasn't ready. Not to mention, they made me wait an extra hour just to tell me that my car was not going to be ready today because the car wasn't reversing due to the low levels of transmission fluid. So that same night one of the employees called me saying that the cars transmission fluid was actually fine and it was the motor oil that was low. That made me kind of question the situation. Then, I tried telling the employee that it was ironic that the car was fully functional and has always been serviced and had no signs of transmission issueS until after leaving it at the riverside location. After explaining myself the guy told me that the car was 15 years old and it just seemed like he was very defensive. To me it just seems very sketchy that at first it wasn't ready because of "low transmission fluid", but follow up with me that same night and say that never mind it was the motor oil that was low. Seems like they thought it was something simple as transmission fluid and they got frustrated with the situation and just gave up and called me to figure it out on my own.
2/18/2017
Courtney E. VERIFIED CUSTOMER
Vehicle Make : Scion
Thank you for being good people.
2/18/2017
Bob M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well pleased with the customer service provided.
2/18/2017
Francisco A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
staff is super nice! so happy i came here!
2/11/2017
Katy B. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
They damaged the car more
2/11/2017
Cregan M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great service
I appreciated the updates
And the detailed car at the end
2/3/2017
Kelsey P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service and my vehicle was returned to me cleaner than when I brought it in. I would recommend 1st certified Collision!
2/2/2017
Linnea Z. VERIFIED CUSTOMER
Vehicle Make : BMW
Hugo is the only one I trust there he is great
1/27/2017
Omar C. VERIFIED CUSTOMER
Vehicle Make : Ford
Really satisfied with the work.
Great with the text updates and the calls letting me know the updates with the car.
Thanks for cleaning the inside of my car I know it was dirty. You guys are the real mvps.
Keep up the good work thanks again
1/24/2017
Carl H. VERIFIED CUSTOMER
Vehicle Make : Ford
It's about my third repair from you guys and you always do a great job thank you
1/21/2017
Roxanne Y. VERIFIED CUSTOMER
Vehicle Make : Jeep
It was great! Any questions I had they answered eight away and were always polite!