Repairs came out great.They were friendly. The only thing I would say not so great is communication. The day I was told my truck would be ready. I called in the afternoon to see what time to come. I was told I would get a call. Ok, no problem. It was about an hr to closing so I decided to just go. turns out it wasn't ready and needed another day. I understand things happen but give me a call. I was expecting things went great and my truck was ready. Samething happened the next day, no communication. Then I finally got my truck almost 8pm.
2/23/2016
Nichole N. VERIFIED CUSTOMER
Vehicle Make : Mazda
Awesome all around!! Hassle-free worry-free from the minute I walked in to the time I picked up. My car looked brand new!
2/20/2016
Marcus G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Amazing service
2/19/2016
Han Z. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you help me fix my car.You guys did excellent job.Im appreciated.
2/11/2016
Joseph W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My sincere thanks and a job well done.
Joe did a wonderful job and Kevin was very friendly and informative.
1/26/2016
S.wilma F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service and great job done on the repair. Appreciated the ride to and from my home with your courtesy van. You and your staff went above and beyond. Thank you so much.
1/22/2016
Autumn L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone was helpful, I was assisted with anything and everything I needed. They went above and beyond with the job that they did on my vehicle. I'm very happy with how it turned out.
1/20/2016
Joyce V. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very easy to work with. I like how you keep your customers informed with the progress of the work.
Gabby and Robert were great to work with very helpful. My car was so clean and the work was GREAT! Thanks to Fairbanks Collision Joyce
1/15/2016
Joel B. VERIFIED CUSTOMER
Vehicle Make : GMC
Excellent customer service and satisfaction . Would have no issue with using your services in the future . Thanks for a good experience!
1/12/2016
Colita F. VERIFIED CUSTOMER
Vehicle Make : GMC
I am completely satisfied with the work. If I ever need work done again, Fairbanks Collision will be my first call.
1/9/2016
Miguel I. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great ppl doing a great job!
12/23/2015
Michele L. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am very happy with the service I recieved . I just wonder why my rear door didn't come with a window wiper? I know this sounds silly but it is a question that didn't concern the gentleman who showed me the finished job. Don't rear doors come with complete wiper assembly? Still, the work and the timely manner were exceptional.
12/19/2015
Hoople.janet Hoople,william. VERIFIED CUSTOMER
Vehicle Make : Lexus
They did a great job! The car is clean and ready to go anywhere, I am happy.
12/18/2015
Troy C. VERIFIED CUSTOMER
Vehicle Make : Subaru
I feel as though that the body work that was done, was done very well. The customer service was also very. The work was done in a timely manner. And the minor detail work was very much appreciated. You should be proud of your staff and recognize them as such.
12/15/2015
Shabazz M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
great in timely manner great costumer service
12/12/2015
Cheryl Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
More communication throughout the process would have been helpful, but overall very satisfied.
12/9/2015
Gary M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I didn't notice it when I pick up my car but the drivers door isn't installed flush and the glass on top right above the view of he driver is cracked now as well. My number is ****-****-xxxx and my name is Gary thanks
11/26/2015
Jacob S. VERIFIED CUSTOMER
Vehicle Make : Dodge
The entire family at Fairbanks Collision & Glass was amazing. Extremely helpful and caring. My experience with them was truly the best. This was my first auto accident I have ever dealt with and with being in the military I'm 3,000 miles away from home so by having the Family at Fairbanks Collision to help me with everything from what to expect to how the insurance comes into play has truly made me see that there are still businesses that care 100% for there clientele.
Thank you so much Fairbanks Collision & Glass for everything!!
wishing your company and your team the best prosperity in year 2016.
Jacob S
11/26/2015
Carissa W. VERIFIED CUSTOMER
Vehicle Make : Ford
Robert and Gabby are great. They are so helpful, respectful, and caring :) Robert helped me understand my estimate, got me the best prices on parts, and kept me updated throughout the process of getting it fixed. I would recommend Fairbanks Collision to anyone :)