The staff was very friendly and helpful. I loved the text updates. It was extremely convenient to have the rental car right there waiting for me (even though my rental car wasn't that nice). Everyone at Faulkner was very nice and helpful.
9/24/2016
Michael P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent
9/20/2016
Nancy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very impressed with the work done. The team also kept me informed all through the repair. Would definitely recommend them for Collison repairs!
9/19/2016
**** W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Only issue I have is that the interior Windows on the vehicle were cleaner BEFORE you detailed it for return.
8/23/2016
Shoma S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Keep up the good work. My experience with Faulkner was great.
8/22/2016
Gary A. VERIFIED CUSTOMER
Vehicle Make : Ford
Very Impressed .Excellent job .Great and experienced Employee's you guys are Awesome .A+A+A+A+ .Thank you so much for doing such a Fantastic Job .
8/11/2016
Lawrence C. VERIFIED CUSTOMER
Vehicle Make : BMW
Greg did a perfect job! He was able to get my car fixed very quickly (I needed my car for a business trip). Faulkner does great work and am very happy to recommend them!
8/6/2016
Barbara E. VERIFIED CUSTOMER
Vehicle Make : Mazda
They were very fast and efficient. I got my car back way faster than I thought.
8/4/2016
**** M. VERIFIED CUSTOMER
Vehicle Make : Ford
Repairs were done in a timely fashion, customer service was excellent and my car looks back to new again. My overall experience was effortless. Faulkner took care of everything that needed to be done.
8/4/2016
Martin R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was 100% satisfactory until I was handed a letter from the manager, warning me that I would probably be given a satisfaction survey, and asking me to explain to him if I was planning to rate Faulkner less than 10 on every category. This is manipulative nonsense, and completely sours my opinion of Faulkner.
8/2/2016
Irving G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Greg, the agent that handled our claim followed thru on everything with grace and pleasantness during the whole process. And he continuously kept us informed during the repair process.
He was most helpful in getting the car moved from the impound lot to the repair facility dealing with the police, towing company and storage company.
7/26/2016
Andrew O. VERIFIED CUSTOMER
Vehicle Make : Subaru
Easy to work with, communicative, high quality repair.
7/21/2016
Paul S. VERIFIED CUSTOMER
Vehicle Make : Scion
Not only was my car repaired the same day it was dropped of it also was cleaned inside and out. Also Faulkners personnel is extremely friendly and helpful. Fantastic !
7/21/2016
Rachel C. VERIFIED CUSTOMER
Vehicle Make : Subaru
They were very professional and did a great job.
7/2/2016
Brenda A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic - Courteous - Great communication with texting. Thoroughly explained everything and honored my concerns.
6/30/2016
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you so much to everyone for making this process as easy as possible for me! I could not have asked for a more friendlier and an above and beyond customer service treatment.
6/25/2016
Jeffrey T. VERIFIED CUSTOMER
Vehicle Make : Audi
i was informed of three different completion dates totally inconvenienced. I totally understand unforeseen issues but three different dates, totally inconvenience
6/25/2016
Helen L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Greg was great through the whole thing and kept me informed.
Your whole team did a great job from the tow to the rental agent to my repair guy.
Thanks!