The work on my car was great and I'm satisfied with the repair. The customer service we received from our adjuster was subpar. He did not keep us informed about any of our repair and I felt like we were an inconvenience. No one called us with status updates or feedback on what was damaged and what our options were with uncovered damaged. We were only contacted via phone an hour after I received a text message stating the car was ready for pick up. We had to call them throughout the whole experience. Will use a different repair center in future where our business is appreciated.
12/30/2016
Kevin F. VERIFIED CUSTOMER
Vehicle Make : Acura
Everythinges seems good so far. I just picked up my car a few hours ago, hopefully there are no problems. Thank you.
12/30/2016
Lita D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Obvious blemish on right rear quarter panel
12/29/2016
Danielle P. VERIFIED CUSTOMER
Vehicle Make : Kia
Thanks much!????
12/23/2016
Lorraine B. VERIFIED CUSTOMER
Vehicle Make : Dodge
You guys know your jobs
12/20/2016
Latoya/william T. VERIFIED CUSTOMER
Vehicle Make : Volvo
I just wish I could've got a new headlight casing for the other side!! Cause now the one side the work was done on is fresh and the other side is foggy ???? But besides that I think you guys did a great job. Thanks
12/20/2016
Breon K. VERIFIED CUSTOMER
Vehicle Make : Honda
Very friendly and efficient place and people!
12/16/2016
Lasitha C. VERIFIED CUSTOMER
Vehicle Make : Mazda
It took 5 days longer than the original estimated time to completed the work. I can understand one or even two days late, but 5 days is way off.
12/14/2016
Terry B. VERIFIED CUSTOMER
Vehicle Make : Kia
My car repairs were very good however I would like to know when my fund of 100.00 due to a repair not done on my exhaust pipe will be issued and sent to me.
12/9/2016
Emma B. VERIFIED CUSTOMER
Vehicle Make : Honda
It was a great pleasure
12/9/2016
Willie C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Accidents are unexpected but create a lot of stress and worries to those involved. The team at Faulkner was excellent!!! The stress was gone as soon as i got there because they explained everything very well. And continued to update me a work was coming along. My wife and i are very satisfied with the quality and fast repair done with our vehicle. We are also very pleased with enterprise with their help renting the vehicle We needed while the work was being done. We are very pleased with everything and all employees evolved. Thank you for making a bad situation as comfortable as possible. The Cabreras.
12/7/2016
Kermit M. VERIFIED CUSTOMER
Vehicle Make : Subaru
All in all a great experience. The entire staff could not be more competent or accommodating. Very professional.
12/6/2016
Sharon J. VERIFIED CUSTOMER
Vehicle Make : Kia
I learned car was ready Friday. Didn't get a call and paid 3 extra days for rental car.
Also I don't like the cuts made on car where it attaches. It looks like a poor tile job. It was dark in your lot when I picked car up so I didn't see it until todY.
12/6/2016
Diane M. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys were very quick did a perfect job so far that I seen. I'll be more than happy to use you guys in the future. Thank you for a pleasurable experience
12/1/2016
Tara S. VERIFIED CUSTOMER
Vehicle Make : Honda
This is the 2nd or 3rd time I've used Faulkner for my vehicle's and each time the staff has been etremely helpful, respectful and knowledgeable. The staff is very friendly and pleasant. I will definitely use Faulkner again AND recommend to others.
Thank you all for a job well done!
12/1/2016
Juan V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything is good
11/24/2016
Belafonte S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Repairs were completed earlier than original projected date. Exterior was thoroughly cleaned after repair which I highly appreciate.
11/19/2016
Marybeth A. VERIFIED CUSTOMER
Vehicle Make : Honda
Very happy with the job that was done to my car. A job well done I would highly recommend the job
11/19/2016
Lisa M. VERIFIED CUSTOMER
Vehicle Make : Ford
????You guys was on point with repair. I like the text messages.