Very dissapointed,brought. my car made a repair contract,never materialized did the wrong repair,had an outside vendor do the work,promised wrong and try to make me accept what he wanted, NOT what I was promised,and on top of it I was told my car would be completed the same day, it took 6 days and no PROMISED JOB was done, I rented a car at my own expense then find out my hood is. Ruined, with unnecessary. holes peeled off paint,and basically kicked off mind you, Im the paying customer,and I tell you , my review will go on line.
5/16/2013
Jean-pierre P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very friendly. Very accommodating.
5/5/2013
Richard T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good work keep doing want you do best fix car
5/3/2013
Barbara E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your excellent service,being mindful of the best way to repair my carke and a reasonable price for the work done. The FREE loaner car was a plus. Most of all the work was done quickly and my car was returned clean and shiny. I will always recommend you to my friends.
Thank you again,
Barbara E
4/28/2013
Scott B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You have been my #**** Auto Body repair & Beauty Center for a long time, I trust you and you haven't never disappointed me or anyone I have sent your way for either a accident or just make my car look like new--beautiful! I just picked up my Traverse today and you would never know anything ever happened and when I took the rental Traverse back to Hertz rental -- they said my 09 looked better than their 2012 !! It really does ;-)
Thank You for all your hard work and dedication to this industry!
Your the best-- because you care
Cindy
4/20/2013
Wardell W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like the text status reports, the overall customer service, the spirit of accomodation, the effort to give us the best price, the warranty on the paint, the car made available during repairs.
4/19/2013
Derrel C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I really appreciated the e-mails and keeping me informed of the status of the repairs. Also the follow up after picking up my car. Also everyone in the office was very friendly.
Thank you for the attention to detail.
Ed
4/13/2013
Andrea Rose. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Dear Chaffey Staff (jason & carlos)
Throughtout entire process we were kept informed as to the status of our vehicle and really acomappated to. They were great at using their avaliable resources and efficently using their time. I hqve been completely stasified everytime I work with Chaffey Auto Body Shop.
Andrea & Samantha Harris-Jacobs.
4/11/2013
Armando G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I really appreciate the quick response and excellent work you people did on my vehicle. Thank you very much, and in me you have a new customer and again Thank you.
4/11/2013
Lynn &. VERIFIED CUSTOMER
Vehicle Make : Kia
Your staff was very helpful & kept us informed on
every step of the process. The work was done well
& promptly. Will continue to refer friends & family to
Your business. Thank you, Lynn Aguirre
4/11/2013
Michelle C. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciate the wonderful customer service & all the updates on the progress of my vehicle. The one thing that sets Chaffey Auto Body apart from it's competitors is the complimentary loaner vehicle that's provided to its customers.
Shanay was very thorough & professional & I appreciate her hard work, especially with cilajet, lol!! Thanx Shanay, you're the best!
My car looks fantastic! I'm Truely satisfied with the professional work from everyone, and will use Chaffey in the near future on a few minor details, that I want done on my vehicle. I certainly will highly reccomend Chaffey Auto Body to family & friends too.
Thank you. Michele Carpenter
4/9/2013
Ricardo F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional staff, which reflects in the finished product. My impression is that I'm in a newer vehicle than what I had prior to the wreck. Great to have weekly updates and better to have work completed in advance of initial estimate. Communicating the progress on the repair went a long way to alleviating concerns I have had with similar types of repairs in other auto body shops, where "communication" seemed to be a bad word and was avoided as much as possible. Also, the staff was very accommodating to my work schedule when it came time to pick up my vehicle.
4/2/2013
Cheryl A. VERIFIED CUSTOMER
Vehicle Make : Honda
Extremely satisfied with the service. Repair time was short. Shanay Valencia did a great job! She constantly kept me updated on the progress. Very professional!
4/1/2013
Janet B. VERIFIED CUSTOMER
Vehicle Make : GMC
Excellent job. Friendly staff. Thanks so much.
3/27/2013
Gennan C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thoroughly satisfied with service, staff, drop off, repair and texts. Thank you!!!!
3/23/2013
Peter M. VERIFIED CUSTOMER
Vehicle Make : BMW
You guys are amazing, every one thank you very much i will sure be back. Godd customer service. Keep it up.
3/22/2013
Lorena R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thanks you did an amazing job, my car looks brand new.
3/7/2013
Berlin T. VERIFIED CUSTOMER
Vehicle Make : Honda
Fast service and excellent customer service.
2/16/2013
Mark L. VERIFIED CUSTOMER
Vehicle Make : Buick
Chafey is the only place I would take my car for repairs on body. The work is superior to anywhere else I have gone.
2/12/2013
Geoffrey M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My husband & I are very satisfied with the work done on our Tahoe and with the customer service we received. Shanay Valencia, in particular, was professional & detailed and answered every situation and question well.