Everyone were ready to serve and with a positive manner
3/28/2015
Greg S. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks amazing everyone was very helpful
3/28/2015
Martha O. VERIFIED CUSTOMER
Vehicle Make : BMW
Chaffey Auto has the best customer service.All of the employees are very professional and they treat everyone like family.i will be a long time customer and will definitely tell all my friends and family :-) they are a 10 in my book
3/28/2015
Roger E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Brought in car on Wednesday and was told it would be ready following Tuesday at 4 pm. Received follow up text confirming Tuesday 4 pm. On Tuesday at 245 pm I called to make sure it was ready. Shay said she would check detailing to confirm. Called me back a little after 3 pm to tell me it would now be ready on Wednesday at 4 pm. I would not have known it was delayed if I had not called. This very unexpected delay with extremely short notice caused problems to my personal schedule. I called Wednesday about 2 pm to confirm and told Gary (not sure which Gary?) and related my experience. Simply told me these were automated texts. I never heard any apology, sorry for delay, etc. As I expected, no one offered any apology, etc when I picked car up. Please note, repairs and detailing work was very satisfactory. But, customer service and follow up was not satisfactory.
3/26/2015
Cassandra M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall great service
3/21/2015
Shannon N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had a good experience with the shop. Everyone was friendly and helpful.
We were on vacation when the accident occured and they did their best to expedite the process, coordinate with the rental company and give us directions to get back on our trip.
3/21/2015
Nicole C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great service and great work.
Thank you.
3/19/2015
Debra K. VERIFIED CUSTOMER
Vehicle Make : Honda
We have always brought our vehicles to you. Very satisfied with the work.
3/18/2015
Gladys P. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent customer service.My experience was very pleasant.
3/15/2015
Steve C. VERIFIED CUSTOMER
Vehicle Make : BMW
Carlos was very helpful with an insurance problem and it was resolved to my satisfaction.
2/26/2015
Alison E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Chaffey always goes over and beyond my expectations. I would never take my car anywhere else.
2/21/2015
Lance &. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Gary is a tremendous asset to your business. Thank You!
2/21/2015
Alex J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for doing a wonderful job. Really appreciated the text messages on the progress of the vehicle
2/20/2015
Edgar C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Your customer service is 5 star. I was in and out for both drop off and pick up. When I arrived to pick it up, my car was waiting for me outside and you guys unlocked it for me before I could even walk into your store. I was treated like royalty. Unbelievable service.
2/19/2015
Richard H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience all the way around. Ty
2/11/2015
Anwar A. VERIFIED CUSTOMER
Vehicle Make : Ford
Gary took care of issue and got it done. Customer service was excellent! Will refer your body shop.
2/6/2015
Michael H. VERIFIED CUSTOMER
Vehicle Make : Audi
They kept me in the loop on my repairs. The quality of the work exceed my expectations. I would always take my car to them.
1/31/2015
John K. VERIFIED CUSTOMER
Vehicle Make : Scion
Gary was great
1/31/2015
Nicole C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciated that you guys called when you noticed that my used car had been damaged prior to when I purchased my car. I also appreciated that you cleaned it!!! Had a great experience! Thank you!
1/30/2015
Brian K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I'm very happy with experience..Very efficient ..Appreciated updates via text & e mail ..I would like to give a compliment to Jason Paez. He is friendly, great attitude . I was always informed of status of repairs.. Very good customer service.
Thank you,
Dina Kennedy