I was very impressed with the status updates as well as the phone interactions with the team.
I do have one comment - I arrived at 5:27pm on Thursday, May 4th to pick up my car because I was assured that the shop closes at 5:30 pm. Much to my disappointment, I was told that the folks had left 5 minutes earlier. This caused me much inconvenience as I now had to return on Friday morning and I had already turned in the rental car. I believe that businesses that are open to the public must honor their posted hours of operation.
5/6/2017
Kimberly M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
It was a pleasure dealing with chandler. I especially liked the text updates about the repair progress
5/4/2017
Kathleen K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service!
5/4/2017
Brad S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
There were numerous problems with my repair. We have used Chandlers on two prior occasions and were very pleased. We subsequently sent friends and family to them. This time was not as smooth. I finally got my car back today after 7 weeks and there is an engine cover missing. Overall I am not as thrilled with this experience as prior ones and have spent a large amount of time dealing with the process.
4/26/2017
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was kept abreast during the entire repair.
4/13/2017
Mohsin K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repais were done on timely fashion. Thanks
4/11/2017
Michael L. VERIFIED CUSTOMER
Vehicle Make : Mazda
The people at Chandler's do awesome work. It's unfortunate that accidents happen, but these folks made it right again, twice now for me.
4/5/2017
Clifford H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent. As usual
4/4/2017
Nancy S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The updates were great in repair status and so was the quality of work. I was impressed with the the office and Stacy was amazing with follow up. Your business model works very well. The location was also very convrnient.
A job well done. There was no stress. All details taken care of and documrnted beautifully. Thank you!
3/31/2017
Angela C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Work was great,but rental car company should respect people's time.
3/30/2017
Steven R. VERIFIED CUSTOMER
Vehicle Make : Honda
Your team did a fantastic job, communicating with me every step of the way, even getting my car finished way before the target completion date!
Superb work!
3/29/2017
Gwenda E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Keep up the good work.
3/27/2017
Sheryl A. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys are awesome and I would highly recommend anyone I know to use you to have their car repaired thank you
3/24/2017
Kimberly H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The atomsphere was very pleasant and the work is always done professionally and in a timely manner thankyou very much.
3/23/2017
Margaret P. VERIFIED CUSTOMER
Vehicle Make : Honda
Stacie was so helpful. Your business is so efficient. Thank you so much for cleaning my vehicle. My car looks brand new. I can't say enough good things about Chandler's.
3/23/2017
Jatin V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Timely correspondence and great customer service
3/22/2017
Stanley A.. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and excellent communication with me
3/22/2017
Ricky H. VERIFIED CUSTOMER
Vehicle Make : Honda
Chandler did an outstanding job on fixing my van. Stacie kept me informed daily about the progress of the work. Stacie was very pleasant and professional. I will recommend Chandler to all my friends.
3/18/2017
Francis A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Chandler's Collision(CC) could be a role model for customer service. I was very skeptical about bringing my car to CC since it is in the Allstate network. I was thinking that providers in the network were chosen since they had the lowest cost regardless of customer service and quality of work. I am delighted that I was proven wrong. From the moment I called to the moment I picked up my car, I was completely satisfied. It was very easy to schedule an appointment for bringing in my car, Stacie always kept me updated on the progress (via email as I requested) and was always very cordial and helpful (for example, calling Enterprise to pick me up when I dropped off my car and again when I picked up my car) and the work was excellent. CC has my highest recommendation.
Frank Alt
3/18/2017
Virginia G. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for help during horrible weather
And it looks great