The only problem that occurred was that a part was delayed from Mercedes causing the repair to take Ivette s month when it should have taken a week
Autocare did their best but the dealer was remiss
8/10/2017
Bogdan H. VERIFIED CUSTOMER
Vehicle Make : BMW
You are the best !
8/9/2017
Raymone L. VERIFIED CUSTOMER
Vehicle Make : Kia
Super helpful and even paid for parking to have my car picked up on Sunday. Thank you guys very much
8/9/2017
Krystle R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank You Auto Care East!!!!
Ps they didn't vacuum well lol there was crumbs and sand in the car
8/5/2017
Jose A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The work was absolutely horrible. The paint work was sloppy and there are several areas where there are blobs of paint and dried paint that was running when it dried. The paint job in general is very poor quality. My interior driver side door panel was affixed in a manner so that it is completely crooked. While I waited, one of your representatives unsuccessfully tried to fix it. There are scratches and scrapes on my interior panel that were not present when the car was delivered. Also, the tire pressure indicator on the right front passenger side is not working when it originally was. You ruined my car. You should be ashamed of your poor work quality and unethical standards. Allstate is having the damage YOU did to my car being corrected by another, more reputable body shop. Shame on you.
8/3/2017
**** G. VERIFIED CUSTOMER
Vehicle Make : Honda
Looks like new. Good job.
Best,
**** G
8/2/2017
**** F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent service. Follow-up emails are helpful and highly appreciated.
7/25/2017
Victor V. VERIFIED CUSTOMER
Vehicle Make : Saturn
Professional service from beginning to end
Kudos to all tech and office personnel
Thank you
7/24/2017
Martin H. VERIFIED CUSTOMER
Vehicle Make : Subaru
You did what you promised on time.
7/14/2017
Adrian A. VERIFIED CUSTOMER
Vehicle Make : Acura
Alway's good service with the customer in mind.
7/5/2017
Robyn B. VERIFIED CUSTOMER
Vehicle Make : Lexus
everything was great except that the automatic emails that were sent to me were not reflective of the actual status of my repair. i.e. i received an email that the car was ready but when i called the office i was told that it wouldn't be ready for another few hours.
7/4/2017
Henry M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Outstanding service and pick up at neighboring garage
7/2/2017
Paula D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
When a big tree branch fell on my VW Jetta shattering the windshield and denting the frame, Anthony and Esurance came to the rescue! They car was ready earlier than estimated and it looks good as new!
Auto Care East gave me a quote explaining what they had to do then went above and beyond in the repairs to ensure everything from the new paint and replaced parts looked pristine. Thank goodness for comprehensive insurance that cover acts of god, weather, etc! All the best.
6/30/2017
Signature Cleaning. VERIFIED CUSTOMER
Vehicle Make : Ford
Always a pleasure working with you guys :)
6/27/2017
Roseanne G. VERIFIED CUSTOMER
Vehicle Make : Volvo
Everyone was very nice, informative and timely. I thank you for repairing my car within a week and grateful to know of a repair shop in the city that I can trust.
6/24/2017
Tanya P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I luv this place everyone was so nice and pleasant I greatly appreciate good people and I got a nice key chain Thanks guys have a blessed one hugs for everyone ????
6/22/2017
Janine M. VERIFIED CUSTOMER
Vehicle Make : Toyota
several issues...most importantly all repairs included on the adjustor's estimate were not done
6/19/2017
Latif J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Clearly the repair was professionally executed. This is not your typical car repair garage. It is well manged and classy. One may find less expensive garages outside Manhattan but may not end up with as good a repair job. I do recommend Auto Care East.
Latif
6/16/2017
Arnold C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The entire staff was competent and extremely nice and I'm thrilled that my car looks like new!
6/14/2017
Anna O. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Thank you they did a great job and finished on time.