TODAY IS JULY 15TH AND I STILL DO NOT HAVE MY Care not have i ever received a report on the final summary of what diagnostic measures were done what was repaired why were certain things denied by Liberty but I was refusd the contacy number.
I know you got check for one hundred thiry dollars from Liberty but not what it was for. I doubt I will choose a "Specialty Shop" based on Liberty Mutual recommendation and a false impression of your expertise with a 2003 Jaguar S. Next time I will choose Alpine, their attitude and expertise is professional, not bullox.
Is my hood ornament going to be replaced or is that not covered due a theft exclusion or other banal exclusion/
Charles H
7/15/2018
Dennis R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your very curtious staff made it easy to do business with your company
7/7/2018
Martin S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent repair
Luggage lamp assembly in trunk missing
4/5/2018
Francisco G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The color of the rear bumper that was painted does not match with the color of the rest if the car
12/4/2017
Anna N. VERIFIED CUSTOMER
Vehicle Make : Toyota
It came back like new. I didn't know my car had a screen to show backing up. Great!
11/11/2017
Lindsay P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
While my car was repaired to my satisfaction, the overall experience of dealing with this shop was very frustrating for me. Fortunately I was not paying for my rental car, but if I had been paying, I would have been very disappointed to have to pay for 3 additional days because my car was not ready when promised. The original promise date was Thursday, 10/26. They called me to let me know that it would not be ready until Friday, 10/27. After speaking with the shop two times on Friday, I was assured it would be ready right around 5:30. I did not arrive at the shop until 5:45, only to learn that my car was still not ready. Therefore, I had to hold onto the rental for the entire weekend and I was inconvenienced by driving out to the shop when it was not ready. On Monday, it was again not ready until close to 5 which is again not what I was originally told. Additionally, I recently opened my trunk to find garbage left behind by the repair men and leaves all in my trunk that were not there before. I would not recommend this business or go there again myself.
11/1/2017
Tarah P. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was very friendly and made the experience of an accident less horrible.
10/26/2017
Donald M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I noticed a pretty large chip in the paint of an area that was repaired and will bring it back in tomorrow morning.
10/2/2017
Courtney F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Body works guys messed the driver side and passenger side mats up. After they did, they placed floor paper to cover the mess...not good
10/2/2017
Hillary W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car was not balanced, therefore steering it is difficult
9/3/2017
Gary D. VERIFIED CUSTOMER
Vehicle Make : Toyota
great service
9/2/2017
Princesse J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer Service was exceptional.
8/9/2017
Bernice B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Didn't appreciate having to go through a central phone system to reach my shop location. Also the phones sounds like they're talking under water.
7/10/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Work was extremely good. Can't tell the car was in an accident.
6/3/2017
Paul H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Just took longer than I expected but BC made it right with the rental car company.
6/3/2017
Marina S. VERIFIED CUSTOMER
Vehicle Make : Honda
Kept me up to speed on the status of my car repair. We're friendly and thorough. Having a Hertz contact on property also makes the rental car process easy and less stressful.
5/13/2017
Margaret L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the prompt completion of the work and the proactive communication in schedule and progress. Thanks!
1/28/2017
Ellis H. VERIFIED CUSTOMER
Vehicle Make : Honda
You can call me if you'd like to talk about it, thanks.
****-****-xxxx and ask for Janessa
10/29/2016
Travesh R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was done in a timely manor. I was kept informed via email and phone calls. If I were to give a small bit of feedback it would probably be to provide pictures of progress. For example before-and-after pictures via email or text. Though it may not be needed, it may put some people at ease.