For the most part, I was very satisfied. There is a strange rattle from the repaired area, and the text message updates overestimated the time needed for repair by more than a week. I was initially told it would take 10 days, so we should expect to get the vehicle back on 10/18; the first text said 10/26, so we called Antonio. He gave us regular updates aiming for 10/16, but the texts still said 10/26. In fact, I think the text on the day before the repair was completed still said 10/26. The repair was finished on 10/18. Those were the two things that have me not completely satisfied.
10/24/2018
Sherrie M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff was so helpful professional
10/24/2018
Jonathan D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was updated throughout the process and my car came back cleaner on the outside and inside than when I dropped it off
10/20/2018
Nicholas B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone I worked with at Carstar was great, very professional and kind. Roberto Perales was the appraiser I worked with and he was excellent! He walked me through each step in a way that I understood, he was also very professional, and I appreciated his enthusiastic manner. My car looks like new, and I would highly recommend Carstar and their team to anyone.
10/16/2018
Jan C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks amazing! Inside and out. It's almost like having a new car. The person who did my car went above and beyond my expectations. Thank you so much!
10/13/2018
Linda S. VERIFIED CUSTOMER
Vehicle Make : Kia
I am so satisfied with the work that was done on my car. Thank you! The extras that were given such as the car washes and the detail coupon are awesome. Thank k you forcomping my portion of the car rental due to the extended time. I appreciate all of it and will definitely be a repeat customer should the need arises.
10/11/2018
David E. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I would never know there had been body damage. Excellent job. And I appreciate a clean car inside and out !
10/11/2018
James C. VERIFIED CUSTOMER
Vehicle Make : Subaru
The service from start to finish was the best I've ever experienced
10/4/2018
Tod S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Dry thoughtful- loved personal attention- kept me informed along the way!
9/29/2018
Dan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Done quickly and on time. Able to get car in for repairs in less than a week.
9/28/2018
Bonnie H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was amazing. The car looks beautiful and they made it everything so easy!
9/13/2018
**** V. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional and timely
8/16/2018
Destiny S. VERIFIED CUSTOMER
Vehicle Make : Kia
It was a bumpy start but the work was ???????? great
8/14/2018
Jeff B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The car looks great. Thank you so much!
8/9/2018
Kim K. VERIFIED CUSTOMER
Vehicle Make : Ford
I was happy with the excellent job you did on my car! I was even happier that it was done 2 days earlier than promised !
8/7/2018
Richard H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Paint seams to be spot on.
8/3/2018
Anthony P. VERIFIED CUSTOMER
Vehicle Make : GMC
Windows had a film on them and my turn signal on side worked on does not work properly as it did before I dropped it off for repair. Had to clean windows off and will be calling on Monday about my left turn signal.
7/29/2018
Aaron R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Beautiful job and good service. Thank you.
7/27/2018
Chelsea M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Customer service was amazing and my car looks good as new!