Normally when i rent a car, i pay nothing as i have rental insurance from my credit card. I was not allowed to use my card (probably to ensure the insurance gets $20/day from me). I had to pay $20/day to rent a car, while my car got worked on, when I was at 0% fault for the accident. How does that make any sense? Then they forgot to call and let me know the car was done so instead of it being 3 days ($60) i ended up paying for 9 days of insurance, $180, to have my car fixed under someone elses insurance. Someone hit my car, I took it in to get it fixed under their insurances expenses, and somehow i ended up paying $180. This is not ok.
7/11/2018
Nailah B. VERIFIED CUSTOMER
Vehicle Make : Mazda
More than pleased with the service! I had a huge hole in my bumper and y’all managed to make it look brand new in record time. Shout out to Epiphano (not spelled correctly) who was my Geico rep. He was so amazing and I appreciated him giving me updates with my service. Plus shout out to the red head manager (I forgot his name), he was so professional and nice! There was glue on my bumper and he personally got windex and scrubbed it off. Everyone was great, and if I ever get into an accident again (God forbid) I’m coming right back to this place! Thanks again to the whole team :)
7/11/2018
Evodio G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you to all! The daily phone call updates were great!
6/30/2018
Deborah R. VERIFIED CUSTOMER
Vehicle Make : BMW
Could not be more pleased with the customer service and the work accomplished. This experience far exceeded my expectations.
6/27/2018
Almaz D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes I do completely satisfied with recent repair experience with Service King Collision repair center & thank you so much
6/24/2018
Socorro J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Good job , good service, great personal treatment!!!!!
6/24/2018
Katie F. VERIFIED CUSTOMER
Vehicle Make : Tesla
Joe was great to work with, as was Taylor who helped me when Joe was in meetings and couldn't answer my questions right away.
We had to wait four months (!) for the parts to come from Tesla, but once they did, Joe and the team went above and beyond to get the repair work done quickly, and get our car back to us - even delivering it from Tesla to our home so we didn't have to drive to Service King in rush hour, or wait til the following morning to get the car.
Thanks!
6/21/2018
Donald W. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellence. Thank you!
6/21/2018
Rami Q. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional & concise about getting my vehicle repaired in a quick and efficient timeframe & worked alongside my insurance carrier of coordination of getting my vehicle repaired and back to me.
6/20/2018
Frank A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great and fast service! Would definitely recommend Service King.
6/20/2018
Jason H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jeff called me several times to update me on the status of my repair, and took more than a fair amount of time to assure me of the source of parts and description of work. He also went over the repairs in person when I picked up the car after completion. He worked quickly and my car looks fantastic. He has always been respectful and patient with me, which is saying a lot since I ask a lot of questions and can be difficult as a customer. He’s a top-notch guy, and an excellent representation of quality service. He deserves a raise.
6/19/2018
Jenna H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was great. My car was done early and they called so I could get it back today (as opposed to waiting) the staff was great!
6/8/2018
Carmel H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It took longer then what was stated. I was prepared to wait for the initial 49min but it took almost 2 hrs & when only when I said I had to learn forbidden my class that I was late for is when they brought my car out. It was still wet & half washed as to what was told to me.
6/7/2018
Shannon F. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you! Super quick and and a job well done!
6/3/2018
Elaine H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was impressed with the quality of the work that was done in my car and the speed with which it was done! This was a top-notch experience and my car is really better for it!
6/2/2018
Meloney G. VERIFIED CUSTOMER
Vehicle Make : Ford
I was well informed of the repair progress on my vehicle and ever employee that I encountered was extremely helpful throughout the repair process.
6/1/2018
Irma A. VERIFIED CUSTOMER
Vehicle Make : Honda
Joe was awesome and very accommodating.
5/25/2018
Blaine H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thanks Jeff, it looks great!
5/25/2018
Leaha E. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent service. I will yelp them because they were so kind and personable.
5/24/2018
Adriana M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you so much for everything it was very easy and everyone was so nice