Very kind and friendly service workers at John Hine...I Love the professionalism that is given and plan to shop for my next vehicle there within the next few months. JOB WELL DONE!
8/14/2013
Jaslynn A. VERIFIED CUSTOMER
Vehicle Make : Mazda
My left headlight cover is still scratched. I did speak with**** though and was great. He apologized that they didn't catch that before I left and I will be back next week to have it fixed. When that is finished I will be completely satisfied.
8/3/2013
Ramona D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional indeed! Dennis was a true pro and really took good care of my damaged vehicle. The gentleman who processed the service request at front counter was also very hands-on, great customer service! You should be very proud of your level if service!
7/6/2013
Paul H. VERIFIED CUSTOMER
Vehicle Make : Dodge
We were very satisfied with the way things were handled when we were out of town plus kept us informed on what was going to be done to our truck, that to us was very important, thank you for our peace of mind
6/9/2013
Peter G. VERIFIED CUSTOMER
Vehicle Make : Mazda
lucas aufort was my contact and hand holder. he was attentive, professional, knowledgeable, and extremely pleasant and willing to please. he should be commended and considered for promotion. regards, peter graham
5/18/2013
Roberto G. VERIFIED CUSTOMER
Vehicle Make : Porsche
Excellent customer service.
Very good quality in workmanship.
Completion of work prior to estimated time.
Shuttle availability is very convenient for customers.
Knowledgeable staff.
5/4/2013
Mary C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Lucas was absolutely wonderful in helping me and the car came out as beautiful as before the accident. After some 23 or so years in going to John Hine,I am still impressed with the extraordinary service that is always provided.Thank you. Mary Lynch
4/28/2013
Jon P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent quality work, could not even tell where the damage was. The paint match was spot on and perfect. Thank you again, -Jon
4/24/2013
Jeannie A. VERIFIED CUSTOMER
Vehicle Make : Toyota
All went well. Lucas was helpful efficient and polite
4/16/2013
Vick I. VERIFIED CUSTOMER
Vehicle Make : Mazda
The car looks better than new and Lucas even helped with a side door scratch.
You guys rock!
Best,
Vicki
4/15/2013
Virginia R. VERIFIED CUSTOMER
Vehicle Make : Toyota
No problems.
4/12/2013
Ngan Kim. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you!
3/14/2013
Elizabeth Ann. VERIFIED CUSTOMER
Vehicle Make : Nissan
The roof of my car looks beautiful -- a super paint job! However, since it promises to be a rainy weekend, 'Mother Nature' will have the the final word on whether or not the leaky moonroof (which brought my Nissan Maxima to you) is fixed. 'Quality of work', while certainly important, it is only one aspect of 'fixing the problem'. To my mind, 'quality of service' is what keeps people away, or keeps them coming back. I have never dealt with John Hine before, but there is no question that, should the need arise, I will be back. Thank you for a great job!
3/9/2013
Alfred F. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very helpful, worked to keep my cost reasonable given the age of the car. Thanks!
3/3/2013
Nowell B. VERIFIED CUSTOMER
Vehicle Make : Mazda
The service & handling of notifications was outstanding. My car looks beautiful. Thank you for taking such good care of my car.it shows how much pride you take in your work!
3/2/2013
Madeline M. VERIFIED CUSTOMER
Vehicle Make : Mazda
I particularly was impressed with the updates. That way I knew what was happening without having to call and feel like I was bothering someone. The insurance company wanted to use a 'used' bumper and when Hine tried it only to find it wouldn't work a new one was used. When I got my car it was not only repaired, it was clean and looked almost new. These are some of the reasons I keep coming back.
2/23/2013
Wallace W. VERIFIED CUSTOMER
Vehicle Make : Honda
It looks good!
2/13/2013
Stacey B. VERIFIED CUSTOMER
Vehicle Make : Mazda
great customer sevice. It is comforting to know that my paint job is thoroughtly guaranteed.
thanks again!
2/8/2013
Andrea A. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were great about updating me, the only drawback to my experience was that they pushed back the pick up date 3 times and didn't tell me until a couple hours before.
1/30/2013
Delia Inez. VERIFIED CUSTOMER
Vehicle Make : Scion
I would be satisfied if my car would have been repaired correctly the 1st time, if all the parts that were associated with the accident were replaced entirely as told, and if the car had been received in a clean manner. And what's going on with customer service?