Mike and Brad were very courteous from the beginning. I took my truck in on Monday and received an update phone call a short time later. Mike told me that the repairs might take a little longer than the original projected completion date of that Friday and possibly push to the following Monday or Tuesday, which wouldn't have been a problem. On Friday, however, I received a voice mail stating my truck was ready for pick up! Truck looks great and overall I'm very pleased with how smoothly it went.
8/6/2016
Derwin W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
i really appreciate the communication
Great job
7/14/2016
Alfred H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service and workmanship was very professional. From sign-in to sign-out, every person in the process was "above and beyond" in their area of expertise. The team at Carstar Hi-tech Collision satisfied my every need, and was TWO days early on returning my vehicle. This was my second repair and if there is a third, I will ask for Carstar again. Thanks for a great job!
7/12/2016
Allister H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I think there's something wrong with the steering on my car and it looks like a piece on the front is not completely secured, I will be coming in to get it looked at
7/8/2016
Angel R. VERIFIED CUSTOMER
Vehicle Make : Ford
The team gave me a date of completion and got the job done a week in advance. My wife and I were on our honey moon when the car was finished and the team took care of the car while I was gone and washed the car when they heard we were coming. The customer service of this company goes above and beyond the expectations of any company and I will be sure to refer any friends in need to the CarStar company.
7/2/2016
Michael M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Repairs looked good however the back door on driver side wouldn't open so had to take back to shop and wait, tech went home so I had to leave vehicle there and walk home.
6/22/2016
Tia S. VERIFIED CUSTOMER
Vehicle Make : Saturn
I really liked the constant updates on the progress of my repairs. Staff was very friendly.
6/10/2016
Trecy B. VERIFIED CUSTOMER
Vehicle Make : BMW
Exceptional service from start to finish. Could NOT be more pleased. Will be our go to shop for our vehicles. Thank you CARSTAR and USAA.
6/9/2016
Henry C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate how thorough your employee was. They went beyond my expectations to make sure I wouldn't have any problems (like a coating on the pain to make sure it didn't chip as it aged). Thank you very much - I'll sure use Spanaway Carstaar if I have another problem with my cars.
6/4/2016
Mieke T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Super friendly and helpful! All my questions answered, no judgements. Love it! Definitely will be recommending Carstar to EVERYONE!
5/28/2016
Christopher N. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys were very professional and extremely courteous. My wife and I both greatly appreciate all that you have done for us and we would gladly recommend you to anyone who is in need of your services!
5/25/2016
James K. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I previously pointed out blemishes in the paint on both the drivers rear quarter panel and rear bumper when I picked up my vehicle yesterday. After two attempts to get them out, I was asked to bring it back in the morning. So I dropped it off first thing in the morning and got a call around 4pm that it was almost done. Unfortunately I was in Seattle so it was dropped off at my office down the street from Carstar. I asked the person who called me how the inspection would go since I wasn't there to recieve it. She confirmed that the bumper was repainted and shouldn't be a problem but if there was to call in the morning. There is still a problem. Same as it was before. There are small specs of debris under the paint. It's almost as if when the paint was wet, it landed on it and dried with the paint. It's on both the drivers side rear quarter panel and the back bumper still. Also there are swirl scratches on the rear hatch right next to the site of the initial damage. Those were previously brought up but are still there as well as the issue with the seal on the drivers side rear door.
5/25/2016
Darin T. VERIFIED CUSTOMER
Vehicle Make : Dodge
They got my truck in and repaired in the time they told me it would take. Great job! Great service!
5/23/2016
Richard P. VERIFIED CUSTOMER
Vehicle Make : Honda
Very professional. Will always use this particular Car Star Hi-Tech for my repairs.
5/21/2016
Lorri M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Outstanding customer service!!! Thank you!!!!!
5/17/2016
**** H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone was very courteous and friendly. My vehicle was completed in a timely manner. I appreciate the updates throughout the time my vehicle was in the shop.
5/10/2016
Timothy B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was told when I that when I dropped my truck off that it would be three days until I got it back.The adjuster told me that and the guys were right. Also the receptionist was really friendly and helpful along with everyone in the office. So I will recommend you guys to anyone who needs work on their vehicle.
5/9/2016
**** H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Easy, fast, and the work was well done!
4/27/2016
Marie M. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Informative and caring staff.
4/26/2016
Terra D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Bradly took excellent care of my car and Shelby took excellent care of me. They kept me updated and made all the arrangements for me. Thanks you guys!