Toyota of Irving Collision Center

Chris is a great asset to Toyota of Irving. His customer service exceeds all others

Chris Grant(Collision Dept ) was very pleasant & professional, enjoyed talking with him about my car. Would go to him again if I have any other issues with my car . My car was impeccable when I received it back & Chris Grant kept me informed every day.

Earl helped us save 250 on deductible. Thanks!

Good job,thank you so much.

YOUR CLEANING THE CAR BEFORE RETURNING IT WAS TERRIFIC... WONDERFUL JOB WITH REPAIRS TOO. THANK YOU, Margaret A

Inside door handle decided not to open the driver side car door after your collision center took the outside handle off to paint the car' my inside tire pressure light came on and your collision center had my alloy wheel re- dipped and changed the tire ! Now indicator is still on ! Returned and advised these were part of the 6,900 repair ! Door lock was repaired after I returned to your dealership ! Door molding was added , however, tire light is still on inside dash board! Also I have a car application and shows all tire pressure for all tires is not working 😞Appreciate your failed effort!

Thanks for being prompt and attentive.

Thanks for friendly service

I was extremely impressed by the friendly,courtesy service I received at your facility. I am an employee of the insurance company that handled my claim through your facility. I have also sent an email to coordinators of the program. Hopefully through this email they will realize what an asset your facility is to their program.

Kept their delivery date and called with an update on the repair. Thank you

I drive from Denton to purchase AND service my cars because of the professional, trustworthy and courteous way we are treated at Toyota of Irving.

I appreciate it very much the timely manner the car was fixed

none

It took almost twice as long as stated. When we finally got the call that it was ready, I had to wait ****.5 hours (until 6:30) to get the car because they hadn't secured the insurance paperwork before we arrived. They also painted an area (bumper)we asked them not to paint since they recommended not doing it. They did it anyway and now it looks strange.

Thank you. Great job.

Amazing and easy. Great people every step of the process.. thank you for bringing my baby back to its perfect condition!

Good people thnks all there toyota irving !!!!

Good, fast

Very good with me as the customer. Keep me up to date with my car. Nice job

I was only happy with the service on my car, but the customer service was terrible. The front desk woman was rude and hung up on me many times when I was calling back from voicemails I had received earlier in the day. Chris also hung up on me after asking me to hold. The rental car place knew about my car being almost fixed before I did and said that Toyota of Irving had contacted my insurance company to let them know to cancel my vehicle before I had any knowledge of it. The text system was supposed to notify me of the progress on my car but only sent me thank you for choosing Toyota of Irving texts. I was told that my retal was going to be cancelled because I had not authorized my vehicle to be worked on before the appraiser had even gone out to see the damage. When I went to pick up my vehicle the front desk lady was rude to me because it was after 5pm and she wanted to ho home. There should have been direct communication to me as the owner of my vehicle before anyone was told to do anything especially concerning my rental that toyota of Irving was not paying for. It is frustrating enough to have an accident without the collision center staff being rude and providing terrible customer service when someone is being professional and cooperative.