I did not get one update from anyone for 4 days
I thought that when you asked if email updates were ok that meant I would get some. After I cslled Thursday the service guy said it was being painted now. I had to stop by Monday to get someone to talk to me.
1/24/2017
Michael G. VERIFIED CUSTOMER
Vehicle Make : Honda
Really good repair, and service from the front office!
1/23/2017
Carrie L. VERIFIED CUSTOMER
Vehicle Make : Mazda
i would recommend Alpine Auto Body to anyone.
1/22/2017
Adrian S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Very professional and my vehicle looks great
1/20/2017
**** B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your company is awesome. You have such a personable and professional staff. I am very satisfied with the quality and timeliness of your work. I have recommended your services.
1/19/2017
Sheila B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your whole team did a fantastic job! The updates I received were very helpful.Thank you,and great job.
1/15/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly but slow and reactive (need to be PROACTIVE - communicate - I had to call at least 3 times to ask aniut status, then was told I owed 1K for the deductible where the other driver was 100% at fault).
BTW, I don't accept the response "I called and left you a voicemail today and yesterday as I did not receive any voicemails on those days)
Again, very nice and friendly people - lead point of vomms needs to be much more proactive - be certain you are connecting wiyh the customer in real time). Use email, it works great as a comms supplement.
1/14/2017
Blake A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good job!
1/13/2017
Youngmee C. VERIFIED CUSTOMER
Vehicle Make : Honda
My car was in an accident but you guys made it smooth for me to get my car repairs done. Was able to get my car towed in, my body work was done before the estimated finish day, and the car looks amazing. Thank you so much. Also the email update was very informative.
1/12/2017
Russell F. VERIFIED CUSTOMER
Vehicle Make : Buick
the car was repaired and it looks great. thank you.
1/12/2017
Tameka M. VERIFIED CUSTOMER
Vehicle Make : Dodge
It look brand new, couldn't even tell my vehicle had been wrecked! I am so happy and satisfied with the results, there hasn't been an auto body shop that works as fast and as efficient as you all! SO happy!! Thank you!
1/11/2017
Jill J. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was not told that there would still be a large crack remaining on my car after the work was complete. I was not given the option to have the cracked piece replaced. Although I understand that it saved me money to leave a crack on the car, I wish I had known all of the possibilities because I probably would have chosen to replace the the cracked piece. As it is, I will have to buy silicone to try to fill in the crack. Also, I was told that I would receive emails or texts to let me know how the repair was proceeding. I didn't receive any communication at all. I would not return to or recommend CarStar.
1/10/2017
Cheryl W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work; fast service!
1/10/2017
Harold F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your team was very friendly and respectful. I would use you again and again. Thank you.