CARSTAR Jordan Road Collision

Really hoped to get a repair done without hitting salvage title, but the appraiser warned us ahead of time. Oh well..

Was great to work with and they did a great job!!

great job in trying times.

Your staff is very kind and helpful. They make people feel important when it comes to their questions.

Totally professional, very nice, always accommodating and trustworthy.

Great job & I appreciate the follow up with the progress while the car was being repaired.

Dean and Kayla kept us informed along the way, finished ahead of schedule.

They were friendly and knowledgeable They were excellent at keeping me informed on the progress of my repair they stayed right on track with the due date and the work was like it just came from the factory . Carstar was awesome.10 platinum stars

I wouldn’t have made a claim if a scrape on the side of a car would have totaled out a vehicle - yet it took 30 days to recognize this. I could have gotten the wheel fixed and not made a claim, but 30 days of rental car later I didn’t have a choice.

I’m pretty sure I already explained this in a survey I took but I’ll explain again: I built some homemade drawers in the back of my SUV and upon picking up my vehicle from the body shop, I noticed one of the drawers was making noise while driving. When I got home, I opened my rear liftgate to see what was making all of the noise and I noticed one of the locks that keeps my drawer secured was bent and damaged. The direction that it was bent signified that somebody had tried very hard to open the drawer. It was very easy to tell that it was locked which means somebody ignored it and tried very hard to get into my personal belongings. I spoke to Leah and the general manager and they both insisted that they know who works for them and that it could not have happened while in their possession. I understand that nobody wants to think they hired unprofessional employees, however, things can still happen and my vehicle was in no one else’s possession... At the time, I didn’t think anything was damaged enough to need replacing so I didn’t worry about it after speaking with the GM. However, over the past couple weeks, I have once again noticed my drawer making more noise than usual and the lock itself is more easily able to be manipulated. With that being said I plan on replacing it in the near future because it has obviously been compromised due to an employee at CARSTAR Jordan.

Thank you for your professionalism from phone call (beginning) to completed follow up call (end).

As I stated in the survey I am disappointed at the mechanical damage was not discovered at the time of the estimate for the body damage on the vehicle. The drama that ensued as a result of this no one should have to endure. Peg Hawley

I want to thank you all for making this repair process so easy, seamless and timely! My car looks fantastic and I am so pleased with CARSTAR!

The work was executed, I cannot tell that anything happened to the car. The staff was friendly and helpful. The interface with Enterprise was outstanding. The only area for improvement: I didn't receive an estimate of completion date until the day before the car was done.

You got the job with friendly staff and service. You will get my recommendation for the quality of work. I will be recommending to anyone who asks that they also take their repair work to you.

The entire team at Carstar Jordan Road did a FANTASTIC JOB taking care of my 2016 Toyota Tacoma from beginning to end and got the job done long before it was originally expected to be done. My hats off to each and everyone in the office and in the shop and I will recommend them to anyone I know that needs similar services in the future.

Thank you, everyone, for doing such an excellent job with my custom 4Runner. Five Stars all the way.

They did a great job

Disappointed they couldn’t install a new bumper and paint it even though I knew of the salvage title

Very good job. Great quality and my car was completed before scheduled completion day. Thanks, Oleg