They did not replace the leaf spring that was damage from the accident to replace my vehicle Depre loss condition and when I confronted the representative at the walk-through about it he told me that the mechanic said that it was within specifications even though it’s bent and then he looked at me with a smile and told me that I could take it to a real mechanic or the dealership and have them fix it I don’t know how you make that right. Now I’m dropping my truck off tomorrow at the dealership because they said if the leaf springs are not lined up and they’re bent it’s not within specifications and the dealership is going to fix it. Also my insurance company doesn’t understand why they didn’t replace it even though it was on the appraisal to be replaced.
6/4/2022
John P. VERIFIED CUSTOMER
Vehicle Make : Toyota
My truck still hasn’t been fixed and I’ve received no updates on when the parts will be here. Just these dumb surveys. How about less surveys and more getting my parts!
6/4/2022
Phyllis L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Went above and beyond. Work was precise and perfecct.
5/31/2022
Kathleen C. VERIFIED CUSTOMER
Vehicle Make : Subaru
2nd time coming here. Super nice amd understanding. I trust the repair completely
5/26/2022
Lauren M. VERIFIED CUSTOMER
Vehicle Make : Jeep
The communication was quite poor. I received updates later than when I was told to expect them, when I reached out directly to see what was going on I got conflicting information or completely opposite information on timeline, status, etc. The very first day I went there for the pre-estimate, the woman who helped me was really nice. After that the communication was never as smooth.
5/24/2022
Kathy B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great team work. My vehicle was ready before I expected it to be. Thank you!
5/20/2022
Timothy D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Pitiful service. Never met any dates. Took a month to do an average job on **** panel. Took so long the insurance car coverage ran out 2 weeks before the job was finished. I would not bank on receiving insurance business much longer.
5/13/2022
Loretta S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Carstar made it easy to stop in for an estimate. They scheduled the repair within a few days. Only downfall is they didn't call and give me updates as they said they would. I had to call and ask for updates on my own.
4/25/2022
Dennis S. VERIFIED CUSTOMER
Vehicle Make : Honda
Fast repairs, looks great.
3/17/2022
Gwen S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional and great work!
3/17/2022
Gail P. VERIFIED CUSTOMER
Vehicle Make : Honda
Aside from a little tape inside gas tank cover n some tape on underside all was great!
3/16/2022
Regina W. VERIFIED CUSTOMER
Vehicle Make : Ford
The team was great at communicating and coordinating - making my insurance repair work smoothly and with little to no involvement from me, making everything easy and stress-free.
3/15/2022
Michael D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Even though my car was totaled and they had to get it taken away in the end, they were professional for the bit I had to interact with them.
3/12/2022
Barbara W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Although my truck was totaled, the Employees at CARSTAR were always there to help when I had questions - They had answers. They were very cordial and caring. Losing my 14-year old truck that I had driven all over the USA and even to Mirabel, Canada, where I worked on Aircraft, was very traumatic for me. I loved my cute Toyota truck - and they understood. I thank you very much.
3/11/2022
Tamara H. VERIFIED CUSTOMER
Vehicle Make : Nissan
GRRRREAT Job!
Loved how clean the car was inside. I really appreciated that extra step to detail it.
2/9/2022
Mario S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great job
2/4/2022
Rachel G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
great communication, completed repairs on time
12/31/2021
Jose Z. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very great experience you guys kept me informed of the progress on my truck step by step and the personnel was courteous and friendly. Thanks