I am satisfied with the work that was completed but extremely upset that it took 10 full work days to complete and it added more stress by having to pay out of pocket upfront for rental for 14 days until insurance paid me back
1/23/2023
Maria F. VERIFIED CUSTOMER
Vehicle Make : Jeep
They did a fantastic job!
12/5/2022
Linda H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Appreciated the updates
Car looks new ????
12/3/2022
Lana C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The car was very dusty inside from being in the shop. There seemed to be a thick whitish coating layer. There was an attempt to clean it by your team, but there were several spots missed on the dash and in the back end that needed to be wiped down after I got the car back. The fabric on the ceiling also needed to be vacuumed. Also, there was a plastic piece left loose on the passenger side floor that appears to be a cover to something. I haven't had the time yet to figure out where it needs to be attached, I believe it should be under the dash somewhere. Most importantly, there is a loud flapping/ticking noise coming from the back end when driven, and gets louder at highway speeds. If it continues over next couple of weeks I will need to call and have your shop take a look. It's very annoying and was not there before the repairs took place. In addition, my passenger rear tire had low air pressure, which we had to fill.
11/28/2022
Mira S. VERIFIED CUSTOMER
Vehicle Make : Ford
repairs were completed to my satisfaction
11/22/2022
Joan H. VERIFIED CUSTOMER
Vehicle Make : Kia
Great customer service. My car looked like new. Would definitely recommend this auto body shop.
11/21/2022
Heather S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took a lot longer than expected but they did a great job
11/9/2022
Brian L. VERIFIED CUSTOMER
Vehicle Make : BMW
Leah was great. Just get your communications to your customers together. We were told that we were to bring our vehicle in at two different times.
11/4/2022
Michael S. VERIFIED CUSTOMER
Vehicle Make : Jeep
The repair took longer than indicated at the beginning and longer than reasonable. The determination to "re-skin" the door was well into the time frame and should have been made in the first day or two.
11/3/2022
John P. VERIFIED CUSTOMER
Vehicle Make : BMW
Great work. Professional org. Honest workers.
11/3/2022
Wilson G. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you to everyone that help me out and especially Skylar that kept posted with everything
10/19/2022
Ruleen K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Work was done on time and they detailed my vehicle so it looked brand new. I recommend them and will use them in the future should I need their service.
9/22/2022
Mike H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
As always, the staff at J.R. Carstar were exemplary, very professional and friendly! They took care of the work in record time.
9/17/2022
Carl W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great Job and thanks for the extra service to get the car to us before we left on a trip!
8/26/2022
Key K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Numerous issues with my repairs at your facility. The most egregious is how you blatantly left my vehicle uncovered without the windshield and the back window down with no regard for the sun damage on the interior along with the months of dust that settled in my interior. When I addressed this with Leah I was assured that it would be returned as clean as when I had dropped it off. Obviously not the case. Not only was it a minimal, pothetic attempt at a quick wipe down, the interior had a musty smell as well. And to ‘top it off’ the back light was replaced with a cover, unlike my original that was equipped with an on and off button. The rubber rails were loose and not fully glued down. And the customer service was non existent. I had to constantly call to get any kind of an update.
7/1/2022
Virginia J. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was covered with a fine white dust inside. There was some gook on the inside of windows that I’m still trying to get off and splotches of a white material on the inside of my door panel that won’t come off. I guess I was expecting to get my car back clean inside. Everything else was great.
6/28/2022
Seung L. VERIFIED CUSTOMER
Vehicle Make : BMW
sent Leah, text message regarding over paint part. unable to get hold of her.
6/25/2022
Kristin M. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a great job fixing the repair on my car. Thank you!
6/22/2022
Jeffrey H. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated the updates via text as to where you were at in the process. The repair also looks great!