Super friendly front office staff, great daily updates on the progress of work on my car, and excellent work done!
10/3/2016
Diane V. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks to Linda and all of you staff I had a great experience. Will definitely be recommending your company.
9/29/2016
Linda C. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was very accommodating, friendly and listened to our needs. The truck was completed on schedule and according to the agreement. Thank you for a great experience.
9/24/2016
Michael M. VERIFIED CUSTOMER
Vehicle Make : GMC
Loved the updates I received about my car. Also the customer service was above and beyond. Front desk girls were AMAZING!!
9/17/2016
Michael J. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car looks great!
9/14/2016
Elaine M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The staff was friendly and courteous, the technician was very knowledgeable and explained the repairs that would need to be done very well. My only complaint was that my car was not delivered on the original date given. However, I will use Carstar's services again as well as recommended them to others. The email updates were great!
9/9/2016
Kevin S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
2nd time using your company. I like your work and will come back if needed. Not sure if you still do it or not but the first time I got daily photos and updates through email or text. This time I only got verbal updates. I might not have communicated my interest in these updates. Regardless I had pleases with the whole process.
8/31/2016
Frank L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Finished car by time promised.
8/24/2016
Chris M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service, quicker than I expected, and most importantly: I can't tell that my truck ever had hail damage. It looks as good as the day I bought it! Great job, thank you.
8/21/2016
Wayne &. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Linda was very informative and helpful. The daily updates were valuable to me as a customer. I am completely satisfied with the workmanship of the repairs on my vehicle.
8/18/2016
Wayne T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Exterior of the Car was received dirtier than it was when I dropped it off. I had washed and shamied the paint for easy hail dent observation. A few extra scratches were observed on the driver side rear door,when I was doing my walk around for acceptance. When I pointed them out to the tech, the response was something like all we did was pull it straight into our shop from the parking lot and work on it. I told him I wasn't trying to pull a fast one on my scratches but these marks weren't there when I dropped the unit off.
8/12/2016
Sheila K. VERIFIED CUSTOMER
Vehicle Make : Kia
I was satisfied with the updates, completely dissatisfied when I arrived to pickup my car. Leaving in my rental car only to come back tomorrow. The quality control was absent, expect to see a clean car not at all, inside & out dirty. The car was not put back together correctly. I took out ****.5hrs of my day only to have to return again tomorrow as you charge $50 an hour I should be refunded $150 for my time.
8/12/2016
Madison M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was so amazing! Everything was done in two days for what I think was a huge job! Thank you.
8/11/2016
Michele K. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job!
8/7/2016
Sandy L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm very impressed with your staff, the front desk and Linda. I love how informed you kept me of the status of my vehicle, and my bumper looks brand new!!!
7/30/2016
Tisuke O. VERIFIED CUSTOMER
Vehicle Make : Honda
Clear explanation and promptness.
7/2/2016
Denise C. VERIFIED CUSTOMER
Vehicle Make : Ford
The whole team went above and beyond what was needed. I have never been more satisfied! They all helped me in a very difficult situation. They were always friendly and helpful. I am now a customer for life! I will spread the word about your great service and staff!
7/1/2016
Ann H. VERIFIED CUSTOMER
Vehicle Make : Honda
My car estimated completion date changed from June 21 to being able to pick it up June 28. It was difficult to be without my car for 2 weeks but I understand more work needed to be completed once we opened the hood. Linda did a great job making sure I was well informed of the changes and extension of time before my vehicle would be completed.
6/29/2016
Alyssa O. VERIFIED CUSTOMER
Vehicle Make : Honda
I am happy with the repairs but my key fob was cracked and broken. I am happy that Carstar is ordering a new one though, thank you.
6/24/2016
Michael O. VERIFIED CUSTOMER
Vehicle Make : BMW
Paint overspray on the black trim this time. Last time I had my truck (Chevy Colorado) there, the drivers side window doesn't roll up anymore. Two vehicles, two different issues with the shop. Not to mention, your adjuster who initially looked over my BMW told me not to have it fixed, to "take the money and run" and to buy some paint and fix it myself left an extremely bad taste in my mouth. I know American Family recommends CarStar but I'm not sure I can afford to come back. With a newborn at home, it's extremely difficult to make the time to drop the vehicles off after they've been fixed to be...fixed again.
Sorry I was a bit word-y.
Your front staff folks are great! Friendly and know just what they're doing! Great job!