Great staff- took really good care of me!!
Highly recommend this team to anyone- thanks
6/10/2017
Holly R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We didn't pick up the car. The Sunroof is leaking and has excesive noise like a window is down.
6/3/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : Honda
The repairs were fantastic and you all finished the repairs very quickly. Well done! The only thing I noticed was some grease smudges on the roof lining. Beyond that I was stoked how well the repair went and how quickly it was completed. I will bring my car back for any future repairs!
6/3/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Dodge
The seat repar is not right. I can't drive this truck with the seat how it is. I have contacted farmers insurance to discuss with them. I plan on calling car star in morning
6/1/2017
Mandy E. VERIFIED CUSTOMER
Vehicle Make : Subaru
The repair of my vehicle went great! The front desk women were incredibly helpful and friendly. I was kept informed on the status of my vehicle. No complaints about the repair or how I was treated.
However, it seems that there was an animal...dog I assume...that was in the back portion of the vehicle and on a blanket. There is fur everywhere and the blanket and it's stuffing were torn up. I do not have a dog that sheds or that rips things up. There was no damage to the blanket prior to the repair. I would like an explanation for why the blanket is destroyed and why there is fur everywhere.
5/24/2017
Brian M. VERIFIED CUSTOMER
Vehicle Make : Ford
Outstanding service and communications throughout the process.
5/17/2017
Tony K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Explaination of increase above estimate before signing off.
5/13/2017
Carl E. VERIFIED CUSTOMER
Vehicle Make : Cadillac
everyone was so nice and professional. I worked with Dale and Hayatt and a nice young man who just started there a month ago. All were excellent! my car looks beautiful. I would recommend CARSTAR Jordan road AAAAA. i will always use them if i have any car body shop issues!! love them!!!
5/13/2017
Raghunathreddy P. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent service.
5/5/2017
Venedy N. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The staff was very friendly and did everything they could do to make it a great experience.
I did call in and discuss additional repairs. The technician said he would speak with his boss and get back to me but two days later when I called back to see the result they had done the repair without my approval or even giving me a cost. The manager did make an adjustment but it was still more than I had planned for. Everyone was very willing to help with the situation but definitely something to improve.
4/28/2017
Ryan M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Y'all are amazing! Y'all did some amazing work for me and made me feel like family. Thank y'all so much.
4/28/2017
Sophie C. VERIFIED CUSTOMER
Vehicle Make : BMW
Left message regarding poor repairs.
4/20/2017
Steven M. VERIFIED CUSTOMER
Vehicle Make : Honda
The people and the work performed are awesome!!!! but the cleaning was not good. The inside was filthy and there was something sticky on outside of car that took me forever to get off the black paint.You guys do great work though. Thank you.
4/12/2017
Gerald W. VERIFIED CUSTOMER
Vehicle Make : Lexus
They did great work and I was treated very well. Kept me informed throughout the process.
3/22/2017
Charles S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff are very courteous and responsive to all of our questions and requests. We are VERY satisfied with the quality of the service.
Only one minor shortfall. The automated update feature, sent via email, is not accurate and can be confusing. It was in variance with our verbal updates and the final completion date was 4 days before the automatic feature indicated the job would be complete. Example: in Monday we were "retold" that the job was on schedule for a Friday completion and pickup, that the job was 61% finished. Then, on Monday at 3:30 we were called and told that the car was finished and could be picked up.
3/21/2017
Action Care. VERIFIED CUSTOMER
Vehicle Make : Ford
Great experience. Friendly staff and high quality craftsmanship.
3/1/2017
Brooke G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Front desk staff was super nice and helpful especially Teva I think was her name. Sorry I don't remember her exact name but she went above and beyond.
2/28/2017
Teresa J. VERIFIED CUSTOMER
Vehicle Make : Kia
Leah was very comforting and knowledgeable at all times of my vehicle repair. This was a very stressful and frustrating time and not once did she ever make me feel as if my situation was not important to Carstar or her. Her communication was excellent and I would refer her as well as the company to anyone who may be in my situation of needing their car fixed. Thank you
2/17/2017
Mary C. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys made me feel like I was your most important customer. From Leah's friendly & efficient service to being updated daily on the status of repairs, I couldn't be happier. And my car looks new again!! Thanks to everyone at CarStar!!! Mary C
2/14/2017
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Still several issues with the vehicle after a late return.