The team did a great job making me feel comfortable. They kept me up to speed on my truck's progress and fixed the concern I had with the paint before I left. My truck being cleaned was an added bonus.
6/14/2018
Kyle M. VERIFIED CUSTOMER
Vehicle Make : Toyota
11/10 service! They made it so easy and did a fantastic job.
6/13/2018
Alyssa B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Took much longer than expected. Should have started work when the insurance paid for all but **** item. This waisted 2 days.
6/13/2018
John C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Was told the bumper was shipped damaged from Toyota and installed damaged. When I pointed it out, was told "sometimes that's how they come to us from Toyota and nothing we can do about it." Just disappointing considering I paid full price for this to be installed with the defects.
6/11/2018
Donna A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks to all who were able to fix even things you didn't know were broken.
6/9/2018
Ruth K. VERIFIED CUSTOMER
Vehicle Make : Honda
I came into pick up my car on Monday and I turned my car and put it into drive and there was a loud rattling noise. I have no idea how this wasn’t caught on the test drives. This car has 2,000 miles on it so it is virtually new, my husband ran over debris so am I concerned that there are other issues lurking such as the one that I found when I tried to take delivery on Monday. That issue was with the exhaust. Additionally, it feels like the car is slightly out of alignment but I was told repeatedly that it didn’t need an alignment, so now i’m stuck to deal with this on a new car. Just super frustrating.
6/8/2018
Donna C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Told my repair would take 3 days. 9 days later I was able to pick up my car. Not one update in 9 days. Told my car would be ready 3 different times. Finally got it the 3rd time.
6/7/2018
Corinne D. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone I dealt with was ????
6/7/2018
Brianna N. VERIFIED CUSTOMER
Vehicle Make : Ford
We have unfortunately had a few accidents within the past couple of years and will not take our vehicles any place other than Carstar. They have AMAZING communication, accurate time frames, completes beautiful work and overall is a 5 star auto repair shop.
6/6/2018
Margaret A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding service from the moment I contacted Leah Curtis and the CarStar Team. You all exceeded my expectation in quality of repairs and service. Again outstanding! Plus handling the rental and getting my Venza back to me on TH not Friday!! I am totally happy. Sincere thanks all around. Peg Alt
5/31/2018
Don W. VERIFIED CUSTOMER
Vehicle Make : Ford
Great staff!
5/31/2018
James W. VERIFIED CUSTOMER
Vehicle Make : GMC
The best experience at a body shop ever! The office ladies were extremely professional, couteous and knew what they were doing. The work on my truck was top notch. It looks wonderful. You should give the entire staff a raise!
5/26/2018
Deniel M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hood alignment was way off. Took it into the shop while I waited and when brought back still not satisfactory. Was told that’s the best we can do! I have heard that from techs many times before.
Washer fluid spray does not work. Running light does not work.
Not happy at all!
5/24/2018
William G. VERIFIED CUSTOMER
Vehicle Make : Honda
Power windows did not work initially. Was corrected. Got home and discovered that keyless remote does not work. Did not receive a walk through of the work that was done!
5/23/2018
Xau S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service, fantastic job on the repair and always kept me updated
5/18/2018
Dale P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I’m sorry I will never use you guys again. Customer service ****.
5/16/2018
Dominic C. VERIFIED CUSTOMER
Vehicle Make : Acura
I really appreciated how thorough everyone was and how courteous everyone was.
5/12/2018
Ryan C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Windshield was not replaced per estimate and new tires not properly rotated and installed in back axle on real wheel drive that must be done to ensure proper safety and wear. As such the vehicle pulls and veers when driving. These must be corrected as I do not feel 100% safe especially with my 3 children under the age of 10 in the vehicle.
5/12/2018
Vaughn N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your Service was excellent and the work was on a par with your service.
This was the first time I have been kept up to date in the process via email. This was a great help knowing that your team was on top of everything regarding my repair.
Thank