The technicians did a great job and I am very pleased with my experience. There was an issue that was not their fault and didn't fall under the area repaired but they explained what happened, came up with a solution and took care of the issue because they wanted the issue fixed correctly. I would give them my business again and again.
10/18/2024
Helena N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The communication while CarStar was taking care of my Volkswagen was phenomenal!!
10/13/2024
Blake P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Car star went above and beyond in every way. We were undoubtedly the kind of customer that becomes annoying, as we would call repeatedly to check in on the status of our car. We were always met with respect and understanding, rather than being treated like a burden. They over delivered on their promises and did such a clean job. I’ll only be going herein the future!
9/28/2024
Sharon D. VERIFIED CUSTOMER
Vehicle Make : Jeep
My car was not put back together properly. There is a whistling noise when driving as if a window is not closed properly. Also, the headliner in my car is now covered in dirty marks. It was perfectly clean when I brought the car in for hail repair
9/27/2024
Sam D. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service. Friendly staff
9/19/2024
Walter M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Always professional, always superb service and repair.
8/29/2024
Kathleen A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Repair went smoothly. We're return clients and will return again if we're in another car accident or have hail damage.
8/5/2024
Jacqueline B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Overall good- I had asked for a quote to repair an additional item during the service-no one called me back with any information. That’s the only thing that didn’t make me completely satisfied- I was 90% satisfied. Ha!
Also wanted you to know as you missed out on potential additional job.
8/1/2024
Michael F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Agent was very helpful and fast completing our transaction.
7/5/2024
Mary G. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was very professional
5/31/2024
Stacie Z. VERIFIED CUSTOMER
Vehicle Make : Lexus
This is my second time using you and I will continue to do so. Great communication throughout the process.
5/15/2024
Janette S. VERIFIED CUSTOMER
Vehicle Make : Acura
I was not happy with waiting 11 weeks for my car but I understand that that was out of Carstar's control.
4/3/2024
Jeffery S. VERIFIED CUSTOMER
Vehicle Make : GMC
There is stuff in the paint and the truck has to go back for warranty repairs. It wastes alot of our time taking it back to get looked at then again for repairs. These issues should have been caught before the truck was returned.
3/19/2024
Matthew C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for doing an outstanding job!
3/3/2024
Jessica W. VERIFIED CUSTOMER
Vehicle Make : Jeep
anyone at Carstar that I ever spoke to was extremely friendly and helpful. The customer service was phenomenal!! The work they did on my hail damage was great, too!
The only thing that was frustrating was the timeline. I was originally told repairs would take 2-4 weeks. I took dropped it off with them on ****/23/24 and didn’t get it back until 2/29/24. I totally understand that doing a great job takes time and it would definitely not be good to rush through it, but man, I sure missed my car for 5 weeks!
Overall, I am very satisfied with Carstar, and would definitely use them again in the future.
3/2/2024
Peggy W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Parts broken during disassembly resulting in new parts ordered causing delay of several weeks. Rear bumper panel originally painted wrong color. Minor damage caused to driver side rear corner panel which had to be painted. Driver side interior floor board and lower section of driver's door was very dirty - obvious dirty shoe was used to push open the door. Simple use of cheap paper floor mat would have reduced amount of dirt left on floor board. Overall a very disappointing experience.
2/24/2024
Melissa P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The communication was fantastic, I was informed about delays that occurred due to parts not coming in on time, the repairs were fantastic and the truck looks like new!
2/15/2024
Gary L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repair took several weeks and had 2 QC issues. The fuel door was stuck shut and the rear wiper washer fluid didn’t work. Although the wiper issue was since fixed, I was told the stuck fuel door wasn’t your fault because you didn’t take it off the car. But you were working in that area and I brought it in with a functioning fuel door on a 2021 model with 28,000 miles. To be told it wasn’t your fault was disheartening. Of course it was either due to the accident or your repair efforts. It’s insulting to suggest otherwise.
2/10/2024
William M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Told them about my window faulting when I was hit. They wouldn’t even look at it because she said she couldn’t relate it to the accident. Now my car has been at the dealership for a week getting the pinched window glide fixed. Which happens when something impacts the car. Not only was my simple repair a 37 day repair my car is out another week at the dealership. Awesome. Thanks
2/10/2024
Ryan H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Despite a difficult total loss situation, the Carstar team was extremely responsive, professional, and easy to work with.