Very friendly service from everyone that I interacted with.
6/10/2015
Victoria S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job great service
6/9/2015
Aparajita B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great work on my car, customer service was fantastic and the repair guys were super friendly! Thanks to all of the staff for their conscientious efforts with everything that they do.
On a side note, I think it's amazing how I got to learn about a specific recall part on my car during my repair (which I had no idea about before with my car). So I really appreciate everyone there who took the time to run my VIN and check for recall parts like that,
Overall, great service and will give a big thumbs up to anyone requiring any major revamping of their cars with ****'s.
6/9/2015
Ina G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Job well done. We liked the way we were kept informed
6/8/2015
John M. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciated the heads up that my insurance company might want my rental car turned in despite my being out of town when my car was ready early. It saved me some real hassle. Thanks!
6/8/2015
Micheal B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great crew and a quick turn on repairs!
6/7/2015
Clifford W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Paint on front bumper does not match the body paint.
6/6/2015
John H. VERIFIED CUSTOMER
Vehicle Make : Subaru
We are very pleased with the service we received. Everyone was so helpful, friendly and nice. Thank you for your service.
6/5/2015
Lynda T. VERIFIED CUSTOMER
Vehicle Make : Ford
Great people, very courteous, excellent service! Thank you!
6/4/2015
Michael S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very impressed with the service I received, I made appointment was seenright on time , I met with Rob could not have been nicer my work was complete a day early and the work was very satisfactory all in all a great experience would highly recommend **** Auto . Thanks for the great experience
Polly Shannon
6/4/2015
Andrea H. VERIFIED CUSTOMER
Vehicle Make : Subaru
The e-mail notification system was confusing because we received a notice that our car would be ready at a certain time so we showed up but car wasn't ready. I also called at lunch time to confirm it would be ready but I didn't receive a call in return. So I would suggest making sure the e-mail notification system and the agents are in sync with times a vehicle would be ready. This would mitigate customer confusion between the automatic system and the agent's expectations of meeting timeline.
Our agent Travis was amazing, polite, knowledgeable and paid attention to quality!.
6/3/2015
Roosevelt S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great customer service, transparency, and quality of work
6/3/2015
David S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent customer service, pleasant to deal with, professional but warm interactions, impressed that the car was cleaned in and out. Also, appreciated the daily updates on the progress. Keep up the good work!
5/29/2015
Anita J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Fantastic job!
5/29/2015
Jamie B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service.
5/28/2015
Tiffany E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everyone was great and the whole experience was effortless. Even with the delay I am extremely happy.
5/28/2015
Robert H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Disappointed. All parts were NOT installed as identified in the initial estimate. Vehicle with brake dust residue on all wheel after being washed. Residue marks on lower newly repaired and painted door. Two tar like adhesive spots on passenger seat. What happened to the quality check before the customer is told their vehicle is ready for pick up? I welcome an opertunity to speak with your representing. Thank you.
5/23/2015
****B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you very much! The repairs were completed on schedule ... The car looks and feels great.
5/23/2015
Robert P. VERIFIED CUSTOMER
Vehicle Make : Subaru
The wrong glass was used in the mirror and when the door panel was replaced the auto unlock connection was interrupted and so does not work. As well as the seat memory position buttons are not connected and do not work. The good news is all the people are very nice.
5/23/2015
W W. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car was not painted the correct color. Although it was made right, the trip back and forth to Charlottesville and extra time was a hassle.