I was told that my car would be ready by May 23rd instead I got it on may 24th I was told that it would be ready mid to early afternoon then I was told that it would be ready by 5. My fiance wasn't given the car until after 6. I was also told that my car would be detailed and cleaned. Upon return of my vehicle inspected it and the seats were dusty and the rags that I assume were used to clean the car we're stuffed underneath the seat. I had a terrible experience and I will never come here again. I am also contacting my insurance company to make a note to never refer future clients to you.
5/31/2013
Sally L. VERIFIED CUSTOMER
Vehicle Make : Toyota
You must have a great crew in the body shop because my truck looks amazing. Great work deserves great pay -- so pay them well so they will stay and make other customers as happy as I am. Thank You, Sally L
5/24/2013
Becky L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything as far as the repairs looked great! Very satisfied with the prompt service.
4/5/2013
Keisha W. VERIFIED CUSTOMER
Vehicle Make : BMW
The team went out of their way to arrange for the rental car company to meet me at the airport. Also they did a wonderful job of keeping me updated and the car was ready early.
3/22/2013
Chelsey L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very satisfied with the work they did. Everyone I talked to and worked with was very friendly and helpful. I was very impressed that they had it done so quickly. And appreciate them cleaning the inside and outside of my vehicle! Keep up the great work!
3/13/2013
Steven W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent office people to deal with, knowledgable and thoughtful. Technicians were obviously well trained, they are worth every penny they are paid. Work looks really nice, car appears brand new. A job well done, I will have no trouble referring them, as well as using them myself in the future, if need be.
Thank You Very Much !!!
Steven W. Troth
3/6/2013
Mark C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and communication thanks
3/5/2013
William A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Headlights on beep warning not working
2/23/2013
Alan G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work, Chuck gave me excellent customer service...He is a asset to your organization
2/21/2013
Bob R. VERIFIED CUSTOMER
Vehicle Make : Jeep
The customer service at Haley of Roanoke Collision is by-far the best Ive experienced in years. The management team is courteous, very efficient, knowledgeable, and extremely helpful in supporting the customer throughout the entire repair process. Americas retail & service segment could benefit from embracing the customer focused culture this team exemplifies. Thanks again for the quality repairs, and positive experience.
Bob R
2/7/2013
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for getting my trunk done on time. I like the email updates!
1/26/2013
Christina R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very professional and looks as everything was fixed and no visual signs it was in the accident.
1/5/2013
Donna O. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very satisfied with everything, the people, the time line, consistent updates on progress and the friendliness of everyone.
1/3/2013
Jenny H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The lady at the front desk was extremely nice. I liked getting text messages with the status of repairs. They made everything very easy for me. Very pleasant experience!
12/29/2012
Katherine W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well, it's only been 8 hours since the repair but so far
we are pleased. ; ) It was especially nice that the
repair staff was able to just go ahead and take
care of the issue right when we brought it in
rather than have us come back for a second
visit. Ours was an insurance claim follow up.