Very professional from the very beginning. Oria did the original assessment of damage. Dropped the car off and they dealt with the insurance agent while I was gone on vacation. They kept me informed via text at every milestone. And it ended up being done two days earlier than they originally planned. We bought the car used several years ago and it has never looked this good. Great staff at the front desk as well. I give Carstar my highest rating.
8/30/2017
Tesfaye W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Keep up the good work
8/25/2017
Anne B. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm not an expert on auto body repair, but I was a customer service rep for 25 years. i was amazed by the excellent customer service provided by everyone with whom I was in contact. All the employees were courteous, well prepared, friendly, professional and on time. Even the Honda dealership where I purchased my car did not treat me as well. Thank you!!!
8/23/2017
Steven O. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, friendly staff! Thanks!
8/22/2017
Pete A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you the Lexus looks great!
8/18/2017
Michael M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Very professional. Pleased with job
8/17/2017
Scott R. VERIFIED CUSTOMER
Vehicle Make : Honda
Repairs were expected to take two weeks. The day after I brought my car in, I was notified that the repairs were done (several cars had been totaled, so work on mine started early)! Everybody there was friendly and helpful. I hope I never have to have body work done anywhere else.
8/17/2017
Shelly H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They did a fantastic job in making my car look like new again.
The only concern/question I have is how did they put 235 miles on my car??
8/11/2017
Anne C. VERIFIED CUSTOMER
Vehicle Make : Kia
excellent customer service too
8/9/2017
Evelyn R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Service was excellent. Having just one place to go to have repairs, insurance rep claim and car rental done is great and made it very convenient. The staff staff was very friendly and helpful.
8/1/2017
Barbara C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was very kind. Dont get me wrong, nut i jope i dont have to come there again
But if i have too ill come to you guus. Thankd. And it was upur smiles thst got me thtough everything. ????????
7/30/2017
Karen L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent team across the board, very happy. Best customer device I've had in a long time!!!
7/29/2017
Hannah F. VERIFIED CUSTOMER
Vehicle Make : Mazda
Red carpet treatment all the way! Thank you, Sophia, for the regular updates, and for taking care of all the rental details. Thanks also to the mechanics who did such a great job on our vehicle. 5 stars!
7/22/2017
John G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Nice job everybody.
7/20/2017
Ivy Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
The paint job was great. Thank you for trying to touch up the back bumper to. I was sad though because I had it details and the guy forgot to tell his worker not to do the touch up you guys did so kindly for me and it came off again. Thanks again for the front bumper it looks great!
7/19/2017
Brandon B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Not 100%, but still love you guys. The text alerts were sparse and innacurate. Had to call and clarify. Also took a day longer than expected making me put up with a crappy rental from enterprise that reeked of smoke. The lady at the front desk (Sophie?) was amazing. She put up with me always with a smile. I love her and almost proposed when I picked up the car. Still thinking about it... thanks guys!
7/15/2017
Joey R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Keep up the great work!
7/13/2017
Greg W. VERIFIED CUSTOMER
Vehicle Make : Buick
Great workmanship, wonderful staff and fantastic communication. Wouldn't have anyone else take care of our car.
7/11/2017
Sarah M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Sophia is absolutely amazing! She ia the best person you could have being the first line of contact for this location. My car looks brand new and never would know that it had been in an accident and the Geico rep. Wade was also very kind and understanding of the situation. He made sure my rental car was there the second I pulled in. This was all a seamless process and I will come back (however hopefully i wont have to!) if i need body repairs done. Thank you everyone at Carstar Ara of Everett!!!