there was a problem that we saw when we picked up the truck, but there are a lot of things that can go wrong with a large project like repairing what was a nearly totaled vehicle. When we pointed it out to Brian he immediately asked for a convenient time to make it right and did the fix in record time. It isn't the lack of problems that make a great customer experience, it's what happens next when a problem pops up. Carstar got it right.
7/20/2017
Alexander S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It looks new again. I am very satisfied.
7/19/2017
Zayna K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Staff was super friendly and helpful. The car looked good as new, like the accident never happened. I really liked the email updates that kept me in the loop.
7/9/2017
Roger K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I thought they were going to pound out dent in bumper when they had it off!
7/2/2017
Donald B. VERIFIED CUSTOMER
Vehicle Make : Volvo
Finished on time and car returned clean inside and out.
6/29/2017
Sylvia W. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a very good job. It looks real nice. Thank You very much. Sylvia
6/24/2017
John E. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was a little miffed that the delivery was pushed back by almost a week or two, but that went away when I saw the final result.
The car hasn't looked that good since I bought it, and I haven't had any problems.
Great job, I would totally use you for repair work again!
6/18/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Ford
I could not ask for better service!
6/16/2017
Richard G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I think you did a very nice job on the repair, it looked better now than when it came off the dealer's lot. Also thank you for making it possible for me to pickup the truck early Friday morning. I am also letting USAA know of my pleasure with your work.
6/3/2017
Kayla Q. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone there was great and my car looked fantastic when I picked it up
5/31/2017
Alecia J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, great job, great people!!!!
Thanks
Alecia
5/27/2017
Denton.janel Denton,samual. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone that we talked with was extremely kind and willing to answer our questions. We were kept informed of the progress. My car came back with much less dog hair then when left it with you!! Thank you for making it feel as good as new!
Janel Denton
5/24/2017
Helga L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My car looked absolutely wonderful. and they even washed my whole car!! What a wonderful experience.... Keep up the good work. All the people were just GREAT!!!! Thanks Helga
5/22/2017
Charlie F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Happy with the end result
5/18/2017
David T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The car looks beautiful, but a tad disappointed that you were unable to fix our rear view mirror. Not your fault though. Your job was to fix the boo boo and you did and it looks great.
5/15/2017
Amber P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Beautiful Job! My car looks brand New! Thank you J&W Carstart! Also the staff was very Friendly and knowledgeable. Answered all my questions. I would highly recommend J&W Carstart to my friends and family members!
5/2/2017
Steven B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car looks great. Work was complted on time and on budget, exactly as promised.
4/25/2017
Shiela S. VERIFIED CUSTOMER
Vehicle Make : Ford
I felt like I was getting honest, quality and trustworthy service. Thanks.
4/25/2017
D'anne R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Extremely satisfied with their professional treatment
I would not hesitate to recommend them to others.
4/23/2017
Robert F. VERIFIED CUSTOMER
Vehicle Make : Toyota
really like the way the truck was cleaned an polished. It looked like a new truck again