No contact needed. It was a combination of Geico poor customer service and the auto body shop not repairing damage had to go back three times. To inspect car before able to pick it up. Stephany was very polit and Jordan very helpful. There was no communication with Geico and USAA. Unfortunately I would not recommend this shop to anyone. Also while there witnessed two other customers having same difficulties scratches on car by auto shop. Increased deductibles by Geico. Unsatisfactory repairs. On the up side the office personnel at the shop were pleasant. Please do NOT contact me thank you.
1/21/2017
Derrick L. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was completely blown away by the constant up dates and the fast repair time.
1/21/2017
Samantha S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service was exemplary
1/21/2017
Rhonda J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very happy with the excellent service I received
Thank you!
1/18/2017
Leslie R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast and friendly service..thanks to all of you.
I will recommend everyone to your business.
Sincerely
Leslie
1/14/2017
Shannon M. VERIFIED CUSTOMER
Vehicle Make : Honda
The three employees that I interacted with were great!
1/13/2017
Samantha P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Such a great job! Thank you so much.
- Sara Puentes
1/11/2017
Adora M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thank you!
12/28/2016
John P. VERIFIED CUSTOMER
Vehicle Make : Lexus
While I was inconvenienced by another party rear ending me, the coordinated effort my Geico, McCullom and Enterprise, made the experience minimially painful. Thank You.
12/24/2016
Jefferey C. VERIFIED CUSTOMER
Vehicle Make : Fiat
Absolutely one of the best experiences I've had with a bodyshop.
12/23/2016
Rafael M. VERIFIED CUSTOMER
Vehicle Make : Ford
You guys did a great job thank you very much keep the good work if I ever need a body work done in know where to go
12/21/2016
Brandalyn B. VERIFIED CUSTOMER
Vehicle Make : Honda
My vehicles looks great and the entire team was very professional. The only issue is that my stereo was reset and now flashes "code" on it. I can't get my radio or CD player to work. Looked it up online and some feedback was that I have to call the dealership to get the code and they charge for it. Not sure how true that is. I will do some more research and see if I can get it figured out. I read this happens when the vehicle battery dies or is disconnected. Other than thateverything was wonderful.
12/18/2016
Cailyn P. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was pleased with the kind service and great work done on my car. However, I was not pleased with the continuous delays in getting my car back. I understand that things come up, but the early estimate given to me was pretty far off of when I got it back. Other than that, I was pleased! Thanks!
12/10/2016
Gale H. VERIFIED CUSTOMER
Vehicle Make : Honda
I sent an email to Jerod earlier today regarding my door that was broken while in your shop, and was "repaired" but is still broken. I'm awaiting his response to rectify this horrible experience.
12/7/2016
Daniel L. VERIFIED CUSTOMER
Vehicle Make : Mazda
My vehicle needs extensive work upon being returned to me. The gas cap lever came off in my hand when I used it, the heater does not work at all. The center console is badly scratched, there are chips in the paint, my tires barely had enough pressure to get me to a gas station, my tank was near empty and some of the paneling seems offset.
Other than that, the car drives fine and was very clean.
12/1/2016
Kathleen K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very professional and they did a great job!
12/1/2016
Christine G. VERIFIED CUSTOMER
Vehicle Make : Honda
It took 6.5 weeks to get our car back. We were given a loaner car when McCollum was supposed to continue to pay for our rental. The date when our car was supposed to be done kept getting pushed back and the communication was terrible.
11/18/2016
Raymond S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks for keeping us up to date on progress. Good customer service team. Would use again.
11/12/2016
Laurie K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service, great work! Very impressed!
10/14/2016
Shelly S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for staying late so that I could pick up my car after work! The car looks like new, was done quickly with frequent updates and was thouroughly cleaned inside and out! You guys went above my expectations, its rare to find such excellent customer service nowadays! Thank you!