Upon showing up on time I had to wait for someone to meet with me. Further when things were done the rental car that was supposed to be there and ready to go required yet more time waiting. Having these things ready on time would be an improvement...
As well I was given a time that the vehicle would be completed and upon calling at that time I was told that the work was done but it still required GEICO to do some quality checks. Meeting deadlines and times when you are so very specific about times is important. If you say something is going to be done literally at 4:44 that type of specificity is a bit odd and even more disconcerting when its not accurate.
Lastly and most importantly when I received my car, I shortly thereafter found out that my left turn indicator and break light were not connected. Thankfully, it was a simple fix to just pull open a panel in the trunk area and plug these in. But, this is something that should be tested and verified *BEFORE* the car is given back to the customer.
The quality of the repair and the detail job done on the car were very nice and appreciated. But timelyness, better integration with your partners (Enterprise and Geico) and attention to safety details are BIG ways in which the service could have been better.
6/29/2017
Andy H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Excellent customer service. Got fixed right the first time. Couldn't be more happy with my vehicle. Given back in like new condition.
6/27/2017
Terry H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very friendly and convenient staff, especially with my toddler running in every room and my kids being loud and making a mess. I appreciate the toys out for them to play with, definitley kept them occupied.
6/14/2017
Wilson M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thankyou Mcollum for repairing my car. I feel satisfied with the final result. Fast work and on time pick up is another reason why I trusted Mcollum so much. Thankyou! you are the best!
5/27/2017
Kiva P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
What a great professional team. Great experience and I will recommend you!! Thank you!!
5/27/2017
Jason T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Smooth from start to finish. Great communication with updates throughout. Thank you for the great service.
5/26/2017
Susane D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work and great customer service.
5/26/2017
Debra Z. VERIFIED CUSTOMER
Vehicle Make : GMC
I'm very pleased with the service that you provided. I recieved messages regularly to inform me of the progress of the repair. I am very happy and will recommend you to family and friends. I was very pleased and surprised that you even washed and cleaned the inside. Thank you so much
5/17/2017
Dennis D. VERIFIED CUSTOMER
Vehicle Make : Toyota
So far so good but still too early to give 100% thumbs up. From what I have seen great job.
5/16/2017
Donald B. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were pleasantly surprised with our experience with McCollum. Very courteous and prompt service. Our Camry looks great!
5/12/2017
Danny W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Appreciate it thank you
5/5/2017
Rodney T. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for your honestly.
5/4/2017
Judith H. VERIFIED CUSTOMER
Vehicle Make : Honda
Your service was fast efficient and you kept me apprised of everything going on. You also returned my car to me cleaner than when I left it.
Everyone was friendly and respectful. It was good experience all around
4/28/2017
Edward M. VERIFIED CUSTOMER
Vehicle Make : Volvo
I was very impressed with McCollum Auto Body. The shop is very well run and extremely organized and efficient. You made this process so easy!
Thank you!
4/23/2017
Irene H. VERIFIED CUSTOMER
Vehicle Make : Ford
The car looks great. It was very nice to have frequent updates on the progress of the repair. It was also nice to have insurance, repair, and rental all in one place.
4/18/2017
Analinda C. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a great experience. Very professional friendly staff. Also appreciate how clean everything was. And whoever did the detail wash on my car... super fantastic job... great attention to detail!!! Thank you all! I will definitely recommend you guys!
4/13/2017
Kristine H. VERIFIED CUSTOMER
Vehicle Make : Honda
Very efficient and pleasant company to work with.
4/7/2017
Timothy R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Yes the team was very responsive. At no point was I dissatisfied with service. Job looks great and functions better than origional.
3/30/2017
Carole D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Really appreciated the coordination between Geico, Enterprise and McCollum. Simplified everything. The staff of McCollums was great and they did a good job of keeping me informed about my car. I felt really good about everyone I interacted with.
Highest rating for this experience.
3/28/2017
Carissa P. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys were so friendly, professional and did incredible work! Thank you!