Opportunities to improve - get all correct parts in and ready prior to start. Improve quality checking prior to turning it back to customer. Thanks for overall doing a nice job on the repair.
12/8/2018
Jens H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The new front bumper looks great!
10/12/2018
James P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was very friendly and helpful.
10/4/2018
James C. VERIFIED CUSTOMER
Vehicle Make : Subaru
We loved the way the car looked after the repair. We were pleasantly surprised by the inside and outside detailing as well! The whole experience was pleasant, from the estimator to the final result. A first class operation to be sure.
7/21/2018
Lawrence B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
We have been Lincoln owners for over 30 years and this was the worst experience we have had at a dealership. What was supposed to be a 4-5 day repair turned into 15 days with little communication. We should have received a phone call around day 7 apologizing for the delay and offering a loaner car until my car was finished. On day 14 we called in the morning to let your representative know we would be in the Traverse City area and would like to pick up the MKC. NO REPLY! Guess what- our vehicle was ready yet we were not called. This is very poor customer service. I recommend additional training. I also expected a call from the manager but I was told he was in a meeting.REALLY?
if you want to continue to be a Lincoln dealership I recommend you seek additional training for your employees.
Sherry and Larry Bock
7/17/2018
Nancy L. VERIFIED CUSTOMER
Vehicle Make : Ford
When I first came in for an estimate everything was explained very clearly to me so I understood exactly what was going to happen when and the staff did a good job of keeping me current on progress of my repair
6/26/2018
Henry D. VERIFIED CUSTOMER
Vehicle Make : Ford
Done in the time they predicted.
4/14/2018
John B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Well done!
4/12/2018
Brian Z. VERIFIED CUSTOMER
Vehicle Make : Ford
All the staff was very helpful and friendly! Greg, Erin, Pam and both Amy's were fantastic! Thank you Fox Collision!!
3/31/2018
Jeffrey S. VERIFIED CUSTOMER
Vehicle Make : Mercury
I am very satisfied and my hats off to Pam. Excellent service. Thank you!
11/1/2017
Janet K. VERIFIED CUSTOMER
Vehicle Make : Ford
I think the paint job looks great. The inside is very clean and looks good.
I appreciate getting the emails keeping me informed of the progress.
5/17/2017
****M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Mike and the staff are always the best.
5/12/2017
Shirley W. VERIFIED CUSTOMER
Vehicle Make : Ford
This is for the last repair on my MKZ.
4/20/2017
Kelly B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very good service, kind employees. Appreciated the email updates and phone calls.
Thank you!
3/16/2017
Richard S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Car looks great. Thanks for the great clean up too. Really appreciated the great service. It was great to get the updated emails, while we were waiting.
3/1/2017
Steven K. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The whole team did a great job--thanks everyone!
2/17/2017
Susan S. VERIFIED CUSTOMER
Vehicle Make : Fiat
Car Not Ready
Costs 2x quote
Detail a mess
Rude: Marybeth in Finance- Argumentative
2/16/2017
O S. VERIFIED CUSTOMER
Vehicle Make : Ford
Liked loaner availability. Courteous staff. Done when promised