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Real Reviews from VERIFIED CUSTOMERS
Gerald H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your estimator, Dan Clay, and staff were professional and kept me informed during the process.
7/16/2024
Catherine G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looks very good, but my air conditioner is not working.
5/26/2024
Steven P. VERIFIED CUSTOMER
Vehicle Make : Mazda
My car looked great and I appreciated the communication about it!
5/3/2024
Penelope S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Did a great job and finished quickly
3/26/2024
Evan S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Something that to me seems completely obvious was missed during tear down inspection, then subsequently not repaired or submitted to insurance. I only partially fault Byers because I didn’t even assume to double check it in the supplemental damage report before repairs started since it was my wife’s car, and she was the one having the phone conversations during repairs and obviously I didn’t have the vehicle physically in front of me while the inspection was being done or I certainly would have caught it… When I asked about it at pickup, they basically said “well that’s too bad, you should have let us know”. It’s apparently a low cost fix, but still a huge inconvenience, on both my time and availability to be without a 2nd vehicle, and much more difficult to go back to my insurance company for the cost. My question was, when a car goes off the road and plows over a bunch of giant boulders, how does the damaged wheel miss getting on the list of things to fix when there $10k worth of body damage right next to the wheel??? large/deep cut in the surface of the finish on wheel was something I feel should have been caught or brought up. Literally 6-7” away from where all the obvious body damage was. It is cosmetic I realize, but looks like crap.
12/16/2023
Joseph M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Brandon was not awesome, terrible communicator. Once he “left”, Emily took over and she is an amazing communicator. She got everything done quickly and kept me well informed. We are very happy with the repair and would recommend Byers Collision to others. Thank you!
12/8/2023
Ildeasela B. VERIFIED CUSTOMER
Vehicle Make : Subaru
At Byers Collision I was treated with warmth, respect and professionalism. The parts needed for the repair were on back order, so there was a long wait. This was frustrating for everyone. The staff at Byers Collision did their best under circumstances that were beyond their control. Emily Banks kept me informed of the status of my Subaru with regular friendly and optimistic emails. I recommend Byers Collision Center very highly. Excellent people! Thank you.
11/23/2023
Adam K. VERIFIED CUSTOMER
Vehicle Make : Subaru
My car looked great when I got it back.
10/2/2023
Michael F. VERIFIED CUSTOMER
Vehicle Make : Honda
Work was completed promptly—much sooner than expected.
7/18/2023
**** B. VERIFIED CUSTOMER
Vehicle Make : GMC
Great job
6/18/2023
Jonathan P. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job in doing everything in your power to make my car beautiful again!
5/31/2023
Sarah T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was friendly, able to answer questions, and clear. Excellent service
5/30/2023
Rebecca N. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was pleasantly surprised about how the entire process went. It was Outstanding! Thank you so much!!
4/21/2023
Melissa A. VERIFIED CUSTOMER
Vehicle Make : Subaru
No one even offered to accompany me to my vehicle to review repairs and assure I was satisfied. I was given my keys and told that my vehicle was out in the lot.
4/8/2023
Edward J. VERIFIED CUSTOMER
Vehicle Make : Volvo
timely, excellent communication
4/7/2023
Gayla L. VERIFIED CUSTOMER
Vehicle Make : Subaru
My car was finished in record time. Beautiful job on repairs and the detailing was great. I love Byers and have always had great service.
4/6/2023
Ms . VERIFIED CUSTOMER
Vehicle Make : Subaru
It would be great to receive updates by text or email. I emailed Brandon Lewis for my estimate and news on my car. Email was returned in a timely manner.
4/2/2023
Jodi F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very pleased with the repair done on my car. I thought it would take longer to fix then it did because at the time I was told they weren’t taking tow ins but took mine anyway. My car was nice shiny and smelled and looked clean and fresh inside. I will definitely use them if I need to again….hopefully not tho lol
2/18/2023
Abigail M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The communication process with Byers Collision was extremely frustrating. I was quoted 2-3 days for my repair and it ended up taking 5 weeks. I understand that a part was taking a while to come in, but I did not find this out until 3-4 weeks after I had turned my car in. I would not have minded the extra wait if I had known the cause, but the staff refused to tell me what was taking so long. I would not recommend Byers Collision to others and will not be returning here.
1/23/2023
Anna R. VERIFIED CUSTOMER
Vehicle Make : Volvo
It was heartbreaking to have my Volvo XC60 damaged in an accident but Byers Collision Center makes it feel born-again!
1/20/2023