Dick Smith Body Shop

My car has gas tank dislocation damage to impact from a rear end collision while sitting at a traffic light. **** **** GEICO claims adjusters recognized and agreed the damage was a result of the impact from the collision. When asked if it would be repaired I was told NO because my car is ten years old and it was plain coincidence that the damage happened at that time. I know have exhaust leaks and a tank that has not been repaired. I was also told that **** **** / GEICO would give an estimate and I would have to pay out of pocket. I felt as though I was being handled in a way of sarcasm about the situation, to the point of a GEICO associate slim short dark complexioned male had the audacity to say he was not being racist but in his seven year experience he has come to know women know very little about cars. This really bothered me to hear that on top of we are not going to repair your vehicle because it is ten years old and my vehicle has worn parts. My point then and still is I did not ask to get rear ended while sitting at at a traffic light and did not have an issue before getting rear ended at a traffic light. This is the vehicle I transport my children in, one which has asthma. So smelling exhaust fumes are not an option. My peace of mind while driving is and I do not have peace of mind because the seal around my gas tank broke upon impact. When the GEICO agent said that it was a Toyota issue I went to Toyota after leaving and trying to have the issue resolved. The parts department inspected my car and told me that it was broken on impact due to the force, not because it was worn. He also stated even with no damage to the bumper it could happen upon impact. So now I have GEICO confirming the damage was from impact as well a Toyota representative. Who blantanly said I was on told this because GEICO does not want to pay for it, which is what GEICO said they are not paying for it. I have spoken with Corey Norris, her supervisor, and have been given two other individuals in hopes of getting the issue taken care of. As of now Corey Norris and Britt **** have said GEICO is not going to repair my car.

Chris Stewart did a wonderful job. I'm very happy.

The one stop shop made my first accident easy to navigate. I am pleased.

AMAZING customer service

I can still see some of the scratches as well as there were some missed and the sticker decal has bibles and white around them

When I picked my car up, no one met with me to discuss or explain the work that had been completed.

Thank you for cleaning my car after making the repairs! Much appreciated.

Thanks!

Excellent job

Thanks for taking good care of my baby!!

Nicest team ever

Excellent service from start to finish!!

Good

The entire experience was an excellent one. I never expected the professional courtesy we received. In the past, this experience would have been an aggravating one. I also didn't expect the car to be so clean... Inside and out... When I picked it up. The whole experience from beginning to end, to include the rental vehicle, was a pleasant one. Great job! Would recommend ya'll to anyone. Thank you!!

The car is repaired nicely which many body shops could do but the customer service was outstanding, this would distinguish **** **** from others.

Job well done!

Great experience! Will definitely choose this place for the future

Excellent job

Excellent. Thank you so much for repairing my car in such a short period of time.

Car loops great and was done very quickly. Everyone was very friendly and helpful.