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Real Reviews from VERIFIED CUSTOMERS
Edwin M. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
I’ve been trying to get a hold of someone at Mercedes-Benz for the last 12 days. I got a call from a service member that was very very unprofessional and did not even try to actually rectify the problem. The only thing was that he was looking for what he wanted to say, and did not allow me to speak at all. I’m very unsatisfied With the overall and not being able to get a hold of anyone and not even accomplishing what I was told in the beginning when I sent when I took my car, there was something completely different. Therefore, I’m pretty sure I will not be doing any Long anymore business with Mercedes-Benz of Manhattan as of this where none of my service or any of my future cars that I would be buying will not be from Mercedes Mercedes Manhattan
8/27/2024
Charles L. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The issue with the front bumper fix was not fully resolved. This was noted by Christian, the person who processed the release to me. No one has contacted me yet about this to resolve it and reassured me it will be covered under insurance (from Uhaul not mine) either. I am pretty disappointed in this regard. I called about this last Friday (2 days ago) but still no response and I find in have to spend more time chasing this down.
3/17/2024
Theodore K. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Sulayman was very attentive and responsive to my needs.
2/11/2024
Gary G. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
It took the people doing the body work ONE WEEK to get back with an estimate. I thought they were working on the car. As a result I didn't have a car for over a month. On the other hand, Angelo Sanchez is an excellent service person and was very, very helpful.
1/14/2024
Erika S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
My car is being held hostage. No one will get back to me with a status update. Where is my car and why do I have to call and email numerous times but to no avail. This is terrible customer experience.
12/7/2023
Hogene C. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The jerks very badly at low gears. The car shakes and makes kicking sound. My car never behaved like this until I had my maintenance service here.
7/16/2023
**** H. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Vehicle was delivered dirty
3/12/2023
**** H. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
simply just great service friendly, attentive, thorough and professional
1/28/2023
Elroy O. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Lack of communication! I waited almost an hour just to pickup the vehicle. I would have been hours if I didn't inquiry as to why it was taking so long just for a pick up.
1/22/2023
Jorge M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great customer service!!
1/9/2023
Norman P. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Matt did a good job
1/7/2023
Erika M. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
I am 110% satisfied with the work done. Absolutely the best
12/31/2022
Robert M. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Your collision advisor, Matthew, was excellent in communication and execution. However, because you installed a new phone system that didn't function properly, I had to make four phone calls and get angry with your customer service people to even get a call to start the process. It cost me several weeks without a car.
12/8/2022
Xochitl S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Very poor communication. Items missing from car when returned.
11/27/2022
Lian R. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
I was very happy to with the results of my car. She looked absolutely amazing! It’s was as if she never was damaged. My custom color was perfect. The work that was done was fantastic and I feel like I have a brand new car. I would highly recommend that people take their Mercedes to the MB dealership of manhattan. You will be truly satisfied. They never fail me. Thank you.
11/21/2022
William N. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I have not yet picked up my automobile.It was not ready on the date as stated.(11/5) William N
11/7/2018
Lawrence T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The service was great! Larry Turtle
3/7/2018
Prakash H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The best
3/7/2018
Sunita H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Repairs were not completed and need to send vehicle back. In hope not to take another 15 days delay as parts were not in stock and took longer delivery to service center. However service manager did provide his attention to this and provided his full attention to resolve this. I do know he did go above and beyond to accommodate. I understand he is focused on the customer service but constrained to the workflow and quality. Is there a quality check done prior to deliver to customer?
8/9/2017
Louise B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Stephen Jones best help ever!
5/18/2017