Thank you for repairing my Toyota Tacoma. The entire experience was painless and you keep me informed throughout the process. The truck looks great! Very appreciative of all involved. I will definitely do business with CarStar in the future if necessary… Hopefully it won’t be necessary! I will be recommending CarStar to my friends and family if they need service. Thank you again,
Dan
1/12/2018
Marlene H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Best of the best!!
1/12/2018
Allan F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nice job! Thank you much.
1/11/2018
Giseila L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything went very well. I’m very happy with the work that was done. The whole process was good with getting the renting the car and dropping off mines that needed repair . I’m impressed how smooth everything Went. And the text messages every day letting me know was awesome too.
1/4/2018
Arnaldo S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car star is the best.
12/30/2017
John R. VERIFIED CUSTOMER
Vehicle Make : Scion
Everything went smoothly, including coordination with GEICO, and Enterprise. Good work.
J.R.
12/20/2017
James G. VERIFIED CUSTOMER
Vehicle Make : Ford
Good job,professional work, and great customer service.
12/17/2017
Rafael M. VERIFIED CUSTOMER
Vehicle Make : Jeep
The did a good job and the work was done quick
12/15/2017
Raymond G. VERIFIED CUSTOMER
Vehicle Make : BMW
You had done my other BMW a year or so ago and I was happy with those results.
12/14/2017
Matthew M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Took way to long... They should make sure they have the parts before customers drop off car
12/13/2017
Chanhdeng K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Nice job!
12/9/2017
John &. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Great service
12/7/2017
Jamie E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I recently had used another local auto shop and was not nearly as satisfied with my experience there as I was wirh Carstar.
Communication through and through and fast working as well.
Thank you
12/2/2017
Jessica C. VERIFIED CUSTOMER
Vehicle Make : Nissan
amazing job. doesn't look like it was in an accident! also amazing staff!
11/29/2017
Paul P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The communication from the team is great and they do fabulous work!
11/22/2017
Kelly W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome experience! I would use them again and recommend them to anyone who need this service!
11/18/2017
Kathryn W. VERIFIED CUSTOMER
Vehicle Make : Subaru
You guys have always been very polite. I've been to the fitchburg location twice and everyone was very patient and helpful while I had scheduling issues due to my insurance and rental policies. Very good service.
11/17/2017
Ria L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Our communication was mostly with our Geico appraiser. However until the end of the service we doubt with your receptionist, Carla. Carla needs to act more professional. A simple explanation to your customers instead of being rude by cutting off your customers and giving an attitude when they are speaking in unacceptable! I ended up calling your Lowell location and spoke with the manager to get the simple explanation because it’s obvious Carla could not do that and voila I understood.
Carla should NOT be at the front end of your company as it’s certainly not a good impression especially when this was our first time dealing with a car star employee. That is NOT customer service. I will definitely submit a complaint with Geico and will request NOT to use your company in the future because no customer deserves this kind of treatment!
It also turns out I’m not the first to say your receptionist is rude (Yelp, Google, etc. reviews).
11/17/2017
Ruth Z. VERIFIED CUSTOMER
Vehicle Make : Subaru
Seamless process
11/9/2017
Jorge R. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for your service, car looks and drives like new
Thank you