Courtney did an amazing job communicating with me, utilizing her obvious professionalism and charm. From the moment I called Carstar I had little need of sifting through the haystack that is insurance claims. I am very grateful for this. Nick was very pleasant upon meeting, and very helpful working behind the scenes. The unnamed heroes of this repair obviously reside in the service bay. Courtney may attest to the fact that I was physically speechless when I saw my truck in it's restored condition. I am very pleased and impressed with my overall experience at Carstar in Edmonds. So much so in fact I am strongly considering purchasing a wrecked vehicle just so that I can return. Thank you for all the help, I hope to see you soon!
Sincerely,
-James D. Vaughn
5/1/2019
Robert Y. VERIFIED CUSTOMER
Vehicle Make : Mazda
You had my car for two weeks. During that time I received regular emails indicating that things were moving along well, and that the work would be wrapped up on the Friday of the second week.
I turned up on that Friday only to find that you had not yet STARTED on my car, the emails were bogus, and that it would be yet another week before the car might be finished. I received no more email from you until the following Friday, and the email said the car was done.
The fact that you were having trouble getting parts and that the repair was off-schedule should have been communicated to us, but it was not.
This was an inconvenience for us, but if we had needed to rent a car it would have been a major expense, and I would be unhappy, to say the least. I know you guys really make an effort, and all of the people I spoke with were great, and professional. But this was flubbed badly.
4/30/2019
Patricia A. VERIFIED CUSTOMER
Vehicle Make : Ford
I was not told what parts u were waiting on! Was it parts or was it the fact that there was to many cars ???? to get repaired?
4/24/2019
Erich T. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job and service as always!!
4/9/2019
John B. VERIFIED CUSTOMER
Vehicle Make : Honda
The automated email alerts were not accurate. Received an email indicating my car was done twice, and it was not.
4/9/2019
Andrew E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Fast service. Kind employees and I love the flowers only passenger seat.
4/5/2019
Heather G. VERIFIED CUSTOMER
Vehicle Make : Jeep
GREAT TEAM! Thank you to everyone who worked on the Jeep. And JD thank you for taking such great care of us.
3/26/2019
Eric J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your care and feeding of your customers is wonderful, keeping us posted of progress, making arrangements, doing the extra little things so seamlessly that make a traumatic experience much easer to cope with. Bravo!
3/22/2019
Tejal P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great customer service. This was a totally seamless process. The updates and overall communication was excellent.
3/22/2019
Barbara K. VERIFIED CUSTOMER
Vehicle Make : Honda
My coworker asked if they gave me a whole new paint job, it looks so good :) thank you!
3/21/2019
Lena S. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys always do a great job!
3/21/2019
William S. VERIFIED CUSTOMER
Vehicle Make : Subaru
You were incredibly responsive and the coordination between you and the Windshield replacement people next door, as well as with USAA made this a breeze. The car looks BEAUTIFUL. We appreciated that you not only repaired the damage perfectly, but also cleaned and detailed the car! Thank you so, so much.
3/20/2019
Steven H. VERIFIED CUSTOMER
Vehicle Make : GMC
Friendly and fantastic service. Great job by all.
3/20/2019
Candance F. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job!
2/2/2019
Victoria G. VERIFIED CUSTOMER
Vehicle Make : Subaru
See earlier response. Great people and great service!
1/29/2019
Lisa S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thanks so much for taking care of my car! I appreciated the update calls and how quickly you were able to make the repairs :)
1/18/2019
Chris K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great repair. Especially liked getting the daily email updates. Quick and professional service