Your service level from start to finish was excellent. Two things that could lead to an even better experience. ****. Remove "shop" odor from car interior. Not particularly bad to me, but some customers might prefer new car smell to body shop smell.
2. As an example, there was a small paint chip on the hood of my car right next to a part you repaired. I would say if you fixed a small "ding" for a customer (and let them know of course) their satisfaction would be even greater.
The cookies are great, thank you.
12/31/2015
Alice D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Carstar was very efficient,and very informative while working on my car. They kept me up to date on the progress of my car on a daily basis. I would tell anyone who needed car repairs to take their vehicle to Carstar for repairs. You will be very satisfied with their work. I was.
12/31/2015
Warren.arlinda J. VERIFIED CUSTOMER
Vehicle Make : Audi
Great up date service by texting progress of repair
Kept it up
12/12/2015
Treyon B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I feel like my back bumper couldve been fitted better to the side panel so the body line didn't have such a big gap
12/11/2015
? U. VERIFIED CUSTOMER
Vehicle Make : Mercury
Every part of the process was made easy and understandable by your awesome people. Also, cookies.
12/10/2015
Stephen W. VERIFIED CUSTOMER
Vehicle Make : Honda
I have been involved in 3 accidents which your company has totally repaired my car. It is like a new car each and every time. If I am involved in another accident, rest assured you will get my business.
12/6/2015
Carla S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
People are very kind
11/21/2015
Jon G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I have been pleased but there is still one issue that needs to be resolved and Carstar knows about it and has reassured me that it will be resolved.
11/7/2015
Scott B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Used Carstar three times. Service is always prompt and well done. Very friendly and professional staff
10/27/2015
Komimyishea B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff lady at front desk was very nice and helpful, I had my 11 month old and car seat and she went above and beyond. I was informed of what to expect from beginning to end and received text messages regarding my vehicle progress. Awesome experience!
10/24/2015
Lee B. VERIFIED CUSTOMER
Vehicle Make : Kia
Like always very professional & do all the contacts to insurance & rental car. took estimated parts needed, called when parts were in, had the van done in 24hrs.
10/15/2015
Lowes.,ken And. VERIFIED CUSTOMER
Vehicle Make : Ford
Toni was very good explaining the process and handling my claim. Carstar completed my repairs in a very efficient manner and was very pleased with the quality of the work. I would highly recommend them to potential customers.
10/2/2015
John C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communications from the first meeting
That continued until I picked up my car. After I picked up
My car I went to my barber and gave him the
Box with the cookies before I got a hair cut. A woman in
The barber shop said she knew what was in the box because
Those wonderful people at Carstar had done the same
Thing for her daughter. Great campaign, everyone in the
Barber heard about Carstar.
9/26/2015
Carla S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone that I worked with at Carstar were very nice. Highly recommend their services. They keep you up to date on where they are at in the progress of your vehicle. I was given a later time, but they were able to finish it about 5 hours earlier than anticipated which was very helpful for me.
9/26/2015
Robert S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I have used this location before,and will go back again(hopefully not soon????). Friendly, quick, no hassle, and meet the projected completion time. And the work is quality!
9/3/2015
Rob D. VERIFIED CUSTOMER
Vehicle Make : Ford
Couldn't ask for anything else! Good job !
8/28/2015
Barbara N. VERIFIED CUSTOMER
Vehicle Make : GMC
Absolutely positively outstanding!
8/28/2015
Frank K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Always appreciate the pleasant and professional service, like the cookies too :)