Poway Valley Collision

Thank you for the attentive service you provided. We appreciated your email updates. Your staff was friendly and helpful throughout the process. We will not hesitate to recommend your facility to others.

Excellent workmanship and top rate customer service!

The continual email updates on the progress of my car was a very nice touch! Everyone at the shop was extremely personable. A great experience, I will highly recommend Poway Valley Collision.

I have never experienced better customer service and communication from any business, ever. Absolutely amazing.

your company always do a great job to our vehicle as far as reparing and time manage. and i will recomend you to family and friends. Thank you Miranda Family

Yes, I was completely satisfied with the repair work I had done with Poway Valley Collision. The staff was supportive and the work was top quality. Thank-you.

I was very happy with the customer service and repairs to my car.

Great job and loved getting a very clean car back!

Two things that weren't properly addressed. The front hood was sprayed and looks brand new. It was sprayed so that it can be blended in so the paint has an even flow. The air scoop, which is a major component of the front hood was removed and never addressed as part of the spray which now sticks out like a sore thumb. When I addressed this with Gil, the answer I received was that it was removed so that the hood can be sprayed in compliance with factory protocol. THE SCOOP IS AN ATTACHMENT TO THE HOOD which should have been sprayed as well, even if it was removed from the hood. How is it that the hood received this attention and the scoop was left alone? The second problem is alignment. Traveling back home on Community road, the vehicle has a SEVER HARD RIGHT PULL. I had to apply a left counter steer to keep it going straight. Upon testing it, I removed my hands off the wheel heading north on Community, a fairly straight road and the vehicle made a beeline for the right curb. If the vehicle was aligned then it should NOT tug or pull this hard to the right. If tires are an issue, then this should have been noted in the alignment or afterwards. For these two points, I am not very happy with the overall condition of the vehicle and I will be contacting AAA to address this matter with them. Regards, George G

Good work! And fast!

I am glad the estimate was close to the actual cost. My vehicle looked great and was finished earlier than estimated.

Thanks for your help with fixing the damages on my wife’s car. It is very appreciated. Thanks again!!

Poway Valley Collision is awesome! They kept in touch with me during this entire ordeal. They reached out to me to check on my kids! When I reached out the them with another issue that came up after I took back possession of my vehicle they are researching and looking for solutions. They are amazing!

I recommend the repair facility use a steering wheel cover while the vehicle is in their possession. My steering wheel was very dirty when I picked up my vehicle.

Professional friendly staff. Vehicle looks spectacular and was completed a week prior to promised delivery date. Very satisfied with the experience and the outcome.

EXCELLENT SERVICE

Thank you to all of you for the fast and friendly “hometown” service.

My car came out better than new! You all did a great job, thank you!

The experience I had at your shop was excellent and second to none! Efficient in all aspects of the repair. We in Canada should be following some of the procedures you have in place at your shop! Thanks again Gil for your service! We

The bumper paint does not match the body color. It is not the same white as the body. It is noticeable to me. This is the second time Poway Valley has done paint work on one of our two white cars and I felt the previous paint match on our Elantra GT was not that good. I mentioned this difference to the staffer who drove the car up and I questioned others how a body shop sets the paint mixture for touch-up work. I did not pursue the situation any further because it did not do any good last time and I had already been without my car for a week. I chose to work with Poway Valley over FixAuto that Geico wanted because I felt more comfortable working with a known. I am disappointed.