Waldorf Signature Collision

The staff was very friendly and professional.

Received excellent service and was very pleased with staff. This is the best customer service I've ever had

I was told one week I would get my car back IT IS GOING ON TWO WEEKS they did a poor paint job on my car the front interior door panel was used Fix my car so I can not see where it was painted I have not had a chance to inspect all the work there may be other things they worked which needs to be fixed I want me car to look as good as off the SHOWROOM

When the car was returned to me it still had the damage that on the panel that it had when I brought it in a week ago. I left the car there so it can be fixed again.

I can not say enough about my car repair experience.The Customer Service at Signature Collision was Above & Beyond from the moment I walked in the door until I returned to pick my car. The whole process was very professional, quick and easy. The whole process was very streamlined. I would highly recommend this GEICO Auto Xpress repair shop, Signature Collision, to any one of my friends or family. THANK YOU, K Stutzman

So far as I could see, it appear that the workmanship was very good, therefore I am very satisfied.

My auto had to be returned due to incomplete repairs. The rear camera was not working and the front fender Where the repairs were made had scratches in the paint. I was disappointed these obvious items were not checked By someone. My planned vacation to the beach was delayed A day. As always Gloria performed her duties professionally As did Lindsay with Enterprise for my rental.

Great fast service

Signature kept me updated and informed on my repairs and their staff was extremely helpful.

I was charged twice on my credit card. I am just seeing thiis please refund my 250.00.

FANTASTIC???????????????????????????????????????? Everyone & Everything is GREAT???????? I will recommend you to everyone. GOD Bless

Yes, very satisfied with my experience. Your Team did a great job. Thank you William Mayhan

Staf was very courteous and professional.

Fast work and very professional

The process was swift and smooth.

The service was great! Everyone went beyond expectations with providing detail infomation throughout the process. But I must point out that the receptionist tries too hard to give good service. It comes off a bit annoying with the language and choice of words. Such as, "Good girl." With a little more training on customer service interactions she will be awesome. Please do not take this comment in the wrong manner. But, a suggestion on how the customer experience can be better.

Not good

I did not pick up my vehicle as scheduled. There were two major problems with the repair work. First, the rear portion of the rocker panel wasn't even painted. You could look in the wheel well and see the bright blue bare plastic that clearly contrasted with the paint. It took me all of two seconds looking at the area repaired to notice this, yet somehow the car was inspected for quality and deemed to be ready for pick up. Frankly it's a complete failure by the person who did the work and everyone above them, up to and including the GEICO representative. Second, the paint on the passenger side doors and rear quarter panel was full of foreign matter. Lumps of material stuck in the paint. They were obvious to the eye and the extent of the problem was much more apparent when I ran my hand across the body. The GEICO rep informed me that the shop is having problems with dust and debris getting on paint and that they are trying to get new filters or fans or something. Whatever. It's no concern of mine what the issue is. It just needs to be fixed and the paint applied in a proper dust free environment. But I find it disturbing that this is a known issue and yet I was presented with my car as if the repair was done correctly. I will not hesitate to refuse delivery and have the paint done all over again. Please take a bit more care and see that the paint is applied properly this time.

I have never been in an environment where everyone was completely professional courteous and knowledgeable of their profession. I am so thankful for the attentiveness of each individual that I dealt with and Miss Gloria was wonderful.

I appreciate the service. The updates via text messages were great!!