Service King Regency

Tina did an excellent job keeping me informed through each stage of the repair process.

U all were awesome....always letting us know the progress of the truck....thank u so much....

Very well done.

Thank you for much for excellent customer service.!!! Gabe rocks with excellent communication and service!

My car is like new brand

Service is not king at the regency location!!!!!

It was a great experience. Thank you.

Great customer service, pleasant experience, thanks

Gabe was great! I apprecited the extra time in rental

Prompt, pleasant,professional,and pleasant. Sherwood C

Thanks for the great work and I really appreciate Service worker Gabe, He really kept me up to date with my car

All people in this please are very kind and professional. I am very satisfied with the job they did.

Really professional environment. I was really impressed with the amount of communication I received through out the repair process of my vehicle so the worries and stress of following up were not necessary. The estimate I was provided came up to be the exact amount that I was charged at the end of the repairs and additional or nasty surprises were no added which in today environment it is a very rare and welcome event. Thanks again Service King for a job well done.

This business is very well organized! I was impressed at the level of professionalism!

Outstanding service, highly recommended.

Gabe was our consultant and he was awesome he was very informative and kept us up to date in detail with the repair. We were very happy with the customer service and would come back again if we need repair to one of our vehicles. I will recommend to friends for any repairs. Thank you

Very professional and fast. My car looked as good as new when I picked it up. Very friendly staff and even though I chose this place because someone hit my car and their insurance covered it, I would go back in a heartbeat on my own. Thanks again

Communication was HORRIBLE! My parents have taken their car to Service King, they were extremely happy. A month later my Husband has a wreck and we took his car there by their recommendation. I got into my wreck and I specifically asked my insurance company for Service King. My Husband and I were so frustrated this time. My parents couldn't believe the service I received this time. I was not as upset that it took TWO weeks longer to repair than the second estimate date. I was upset that I had only ONE pre-phone call about the extension of my estimated due date. I was the one calling on my next due date asked for updates after ****:30pm and 3:00pm and still getting pushed off or no answer. I understand unexpected things happen, but it's important to keep your customer informed! Friday before Easter (I needed my car to go out of town) my car was supposed to be ready... third due date. At 4:55 no word from Service King! I called twice! No return phone call. I finally reached a nice random person who updated me. Monday came, not ready, Tuesday, I had to call for an update! Not ready again! Wednesday I finally get a phone call from Service King... not ready again. I finally got my car back today. Customer Service is the best Service you can give a customer. You failed this time! I'm happy with my end result of my car, but dissatisfied with my customer service communication!

Tina did a great job and always kept me updated on the progress of the repair! My truck looks great - just like it was before the accident!

I appreciate the courtesy and professionalism from Gabe and the other people I interacted with.