Keep striving for excellent customer service.Great job to you and your team !
6/23/2018
Latishia L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Super Nice professional people work here
6/19/2018
Deanna M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was exceptional. I was greeted promptly and kept updated on the entire process. It was also completed sooner than expected.
6/15/2018
Terra R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your professionalism and attention to detail.
6/14/2018
Freddie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good service
Freddie B
6/13/2018
Andrew M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service and quick turn when we needed it. James was a pleasure to work with.
6/7/2018
Christine B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was extremely please with the job your team did. The car looks brand new. Fantastic job. Also, a great staff in the office.
6/2/2018
Juan S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Delivered my Car Before target date,looks and work good; always a place of trust in Greensboro
Thanks JUAN
5/22/2018
Lewis M. VERIFIED CUSTOMER
Vehicle Make : Ford
Like the text updates
5/22/2018
Deborah C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great staff, very professional,” patient, explained everything so I could understand everything easily !!!! I now have a fav place to take my Subaru if I need to in the future!!
5/19/2018
Gabrielle H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very polite staff. Well done with the look of the car. I had to come by to get items from my car twice and everyone was friendly and patient. Absolutely loved the text message updates...very helpful! All around good experience.
5/12/2018
James P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
From the time that I received my estimate, to the end of the repairs your staff gave the best customer servicing experience. I have worked in the hotel industry for over 30 years and to be on the receiving end feel great. I asked for a sample of left over paint to fix a scratch about a half inch, your team took care of it. Dedra,James, the shop Manager & Technicians all of you nailed it. When I look for my next vehicle to purchase I will make Bill Black Auto my first stop. Thank you for the outstanding Service, and great Craftsmanship.
Sincerely, J. Payton
5/11/2018
Debra B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good service
5/8/2018
Debbie C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Outside perfect, the inside however had white dust in my my carpet on repair side and inside of door.
5/8/2018
Meghan O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service and an excellent repair on my camaro.
5/5/2018
Gerald S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
A day late but the work looks good
5/4/2018
Margaret T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Working with everyone was an outstanding
experience. Everything was handled in very professiona
professional, friendly way- especially by James
****. I couldn’t ask for my car to look any
better.
4/28/2018
Edna H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks for the car wash it was also greatly apperciated
4/26/2018
Cynthia B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciated the courtesy, frequent updates and apparent quality of the work done.
4/14/2018
William W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The shop manager was very nice and helpful during our conversing. I was sorry to find that your service advisor (J.****) wasn't very customer service engaged.
Mr.****, appeared to be unconcerned as I explained my concern for the damage to my car. I may not have used the correct words as an experienced body repair technician but I used good English. His demeanor and facial expression was insulting. I retrieved my car and pointed out a concern that should have been corrected before I arrived as I pointed this concern out during the preliminary estimate.
The car now reaps of strong enamel odor as it just finished the last clear coat of paint. These odors are very strong and have resulted in additional pressure and headache. I'm very dissatisfied in this transaction with Bill Black as I have purchased vehicles and had them serviced.
Sincerely,
William W