The date of completion moved couple of times, which is not good but understandable. Nobody told me about the delay until last minute and I had to call in to find out. Hard for me to make alternative arrangements at last minute.
3/16/2017
Lorena C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent job repairing my car
3/15/2017
Ken J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very well Organized and Structured Process, Explanations
and Information was communicated thoroughly
3/15/2017
Sandra C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The battery was disconnected and the code had to be reset.
Didn't have the numbers had to go to the Mercedes dealership to reset
Other then that I was completely satisfied. Also the office personnel were all extremely nice
3/11/2017
Deborah M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you!
3/11/2017
Lillian P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Time estimate three days off.
Cost estimate 100% off.
Text message conflicting with phone message.
3/9/2017
Ravi S. VERIFIED CUSTOMER
Vehicle Make : Lexus
I
3/8/2017
Mira P. VERIFIED CUSTOMER
Vehicle Make : Honda
The best body shop and service!!!
2/28/2017
Heather M. VERIFIED CUSTOMER
Vehicle Make : Honda
I understand I had to wait over a week for my car repairs due to the holiday and shipment. I want to Thank the workers who repaired my car and a BIG Thank you to Pam!! She is an amazing person great in customer service. And the lady who helped with the the final paperwork also amazing person. Thank you again!
Heather M
2/25/2017
Vicki F. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciate the daily updates on my car. I thank all the great people who worked on my car and the ladies who helped me in the office.
2/25/2017
Anson K. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service! People are very nice!
2/24/2017
Anabel D. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Quick process and professional, knowledgeable staff
2/23/2017
Jian Z. VERIFIED CUSTOMER
Vehicle Make : Nissan
You are doing a great job thanks
2/16/2017
Bradley M. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome
2/2/2017
Megan M. VERIFIED CUSTOMER
Vehicle Make : Jeep
All the employees were very friendly and my car looks beautiful, the text messaging feature was very confusing and often told me my car would be ready on days that it wasn't.
2/1/2017
Danny L. VERIFIED CUSTOMER
Vehicle Make : Honda
One item required me to return to the shop for added work. Inconvenient but not too bad.
1/31/2017
Leonor I. VERIFIED CUSTOMER
Vehicle Make : Honda
Grate job
1/31/2017
Irma D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friend staff and excellent service from the beginning to end
.
1/26/2017
Rajasekhar S. VERIFIED CUSTOMER
Vehicle Make : Lexus
This was the second time I used Cooks collision. Again a loose end. It's never fully complete in one go.
1/25/2017
Nuria H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was extremely professional and excellent customer service.