Very happy with the process and repairs. Exceptional customer service. Thank you.
7/25/2017
Cynthia G. VERIFIED CUSTOMER
Vehicle Make : Acura
Easy pleasant experience. Thanks cooks collision.
7/24/2017
Yi Shean. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your service could not been better! I like it!
7/21/2017
Sarah J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Loved the status updates and on time service
7/8/2017
Crystal G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great experience
7/8/2017
Mark R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
initial interactions were not as thorough as I would have liked. It took a month to have the appointment scheduled. The appointment initially scheduled had to be rescheduled after I brought my car in, with an additional delay of two weeks when they found that they did not have the parts needed for the repairs. The later interactions and communications were thorough and I was satisfied with the service.
7/4/2017
Edmundo P. VERIFIED CUSTOMER
Vehicle Make : Honda
Very happy my car looks like nothing happened to it. Pam was very helpful through the entire process and I got my car back when promised.
7/1/2017
Snigdho B. VERIFIED CUSTOMER
Vehicle Make : Toyota
No comments
6/17/2017
Dean M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Yes the service was great and Gheico on site was the best.
6/16/2017
Igor T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!
6/16/2017
Virginia L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Nikki is aware of the issue. The quality of work was disappointing and I have to take it somewhere else to make it right.
6/3/2017
Susan O. VERIFIED CUSTOMER
Vehicle Make : Lexus
During the repairs, someone disconnected my stereo. When my son picked up the car, discovered the stereo was not working and went back to complain, he got the run around. He was told to have it checked elsewhere because it "couldn't have happened at Cooks." It took my husband calling and complaining for a promise to look at the system and correct the problem. We will be taking it back this Tuesday. I can only hope at the point that this issue is resolved as I was completely happy with the experience until this was discovered.
5/28/2017
Lipika B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your help
5/21/2017
Donald M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great experience - thanks!
5/21/2017
Wei C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The whole process was very smooth. I am very satisfied with the repair.
5/17/2017
Darlene C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent thank you
5/13/2017
Saket S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Super service, kept new informed
5/13/2017
Rigoberto I. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Hello. I am happy with all of the service except for my damaged screen on my navigation system. I had the Cadillac owed to my home and when I inspected the car I noticed the screen was completely cracked on the bottom portion of the screen. I called GEICO and Cooks about it already. I am suppose to bring the car back after I replace my rims. One of the rims was found to be cracked.
5/11/2017
Priscilla M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service
5/6/2017
Jack P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very professional
Great customer service
Very good job with the car