Ricky was very professional and he kept me up-to-date with the repair process. Overall, very satisfied with the job done. Thanks!
5/25/2018
Kendall S. VERIFIED CUSTOMER
Vehicle Make : Jeep
REESA IS SUPER FRIENDLY!
5/3/2018
Jason C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything was handled extremely well. The process was explained to me in great detail, the paperwork all handled, the car repaired flawlessly ahead of estimated schedule. Everyone was nice and knowledgeable. Excellent experience.
5/3/2018
Kamal M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
It was a pretty smooth experience. Nikki was prompt and have provided all details.
4/27/2018
Oscar S. VERIFIED CUSTOMER
Vehicle Make : Scion
Took longer than promised.
Poor communication. Do not send emails with only Cook's logo. Send status updates that is believable.
4/20/2018
James B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job
4/6/2018
Poonam B. VERIFIED CUSTOMER
Vehicle Make : Toyota
People at Cooks Collison were friendly, professional and delivered updates while my car was at the service center. Appreciate all your help. Thank you for doing a fabulous job on my SUV.
3/31/2018
**** B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everything went smoothly and the staff was very knowledgeable and transparent about the whole process.
3/18/2018
Gabriel S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Richard was great and very good at keeping me in the loop throughout the process. Jasmine (I think that was her name, the girl behind the reception desk) was very welcoming and fun to chat with. So far after two days of having my car no issues with the work done. Overall I am very happy with the work done to my car. Thank you for the great service.
3/2/2018
Farancoise J. VERIFIED CUSTOMER
Vehicle Make : Kia
Ricky was helpful, knowledgeable and kept me informed about the repairs -because this was a difficult circumstance for me (with a concussion), I wasn't at my best, so I appreciated his assistance
2/28/2018
Rose J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ricky made the process very pleasant
2/13/2018
Taiping Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good experience!
2/8/2018
Joy A. VERIFIED CUSTOMER
Vehicle Make : Audi
They kept me so informed throughout the process. I would certainly use them again if the need arises.
2/6/2018
William Y. VERIFIED CUSTOMER
Vehicle Make : Hyundai
- Attentive staff who were friendly and informative throughout the process, Ricky (Pleasanton location) was great.
- Car repairs were fast and efficient without sacrificing quality.
- There was a lot of visibility to what was happening and when to my car.
2/3/2018
Karen N. VERIFIED CUSTOMER
Vehicle Make : BMW
Ricky was great! He was very conscientious about calling us back to update us on the repairs. Cook's went above and beyond. Not only did they do a great job repairing our BMW 128i, they replaced the battery because of an issue with sensors. I couldn't be happier and would not hesitate to recommend Cook's Collision in Pleasanton to friends and family.
1/19/2018
Kathleen E. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My agent, Ricky was great! Cordial and very professional. He kept me updated during the whole process and was very patient with questions. Made the whole process much better for me, thank you!!
1/13/2018
David M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you!
1/6/2018
Ellen O. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service from beginning to end...I will definitely come back for any body work on my cars
12/22/2017
Colleen E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Having a single point of contact throughout the process was both time-saving and assuring. I dealt with Ricky in your Pleasanton office and found him to be thorough and very helpful. A great experience!
12/16/2017
Ollivier L. VERIFIED CUSTOMER
Vehicle Make : BMW
Front bumper is seated much lower now leaving a gap large enough to fit your fingers.
Adjusting hood does not solve as it is already in its lowest setting.
Exhaust rattles now as the brackets to hold up the pipes has not been re-installed. There is nothing supporting exhaust but turbos and back muffler.
This small intervention should have not taken over **** month with 7 deadline re-schedules.
I already bought the missing components and will install myself so this can happen in a timely manner.