Mainly your caring and communication of the process. We never had to call you once to find out the status of our car. How refreshing.
9/14/2018
Robert W. VERIFIED CUSTOMER
Vehicle Make : Kia
I was happy with how fast I got my car back before the original finish date
9/11/2018
Jennifer Z. VERIFIED CUSTOMER
Vehicle Make : GMC
Hello- I am going to send 2 pictures for you to look at, but the work is not complete yet. There is still an obvious crease in the bumper which will need to be fixed.
Derek
9/1/2018
Ross S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the way you communicated with me on the progress of my repairs.
9/1/2018
Purushottama N. VERIFIED CUSTOMER
Vehicle Make : Honda
I had great experience
9/1/2018
Johanna A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Communication was excellent. Car was returned almost 2 weeks early. Staff, Rico especially, was wonderful and helpful. Took a problem I had and turned it in to a really good outcome and experience. I will recommend Cooks to everyone.
8/4/2018
Carlos I. VERIFIED CUSTOMER
Vehicle Make : GMC
Cooks Collition stuff are Very friendly and capable or profesional to perform there job on time, allway be ahead of thinking of there customers
7/31/2018
Jianzhao L. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good
7/28/2018
Jose G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Beyond satisfied from beginning to end. All my questions were answered and I was kept kept informed throughout the entire time. Thank you for all your services.
7/25/2018
Ernesto D. VERIFIED CUSTOMER
Vehicle Make : Nissan
All personal we’re very courteous
7/19/2018
David K. VERIFIED CUSTOMER
Vehicle Make : Acura
The entire process was very professional. I have already recommended Cook's Collision, to a number of friends. All my questions regarding my vehicle and the process, were addressed completely. I never felt I was wasting their time or "talked down to".
7/17/2018
Brian B. VERIFIED CUSTOMER
Vehicle Make : Honda
Adam and team! You guys rock!!!! Getting my car back right after vacation... such a dream. Thanks for turning a miserable day into something amazing!!!!
7/14/2018
Max B. VERIFIED CUSTOMER
Vehicle Make : Acura
Repair was excellent. You’re text communication was inaccurate
7/3/2018
Eric K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Cook’s Colliosion exceeded my expectations in every respect. I would highly recommend their services to everyone.
7/3/2018
Elspeth M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I can't tell you enough how great it was to work with Cooks and Adam Heller in particular. He was very helpful, kept me updated along the way and even drove me to work on dropping off my car. He is a great asset to your team. Thanks again for making this stressful incident less worrisome.
6/26/2018
Martin Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Clear coat has orange peel.
6/19/2018
Haley F. VERIFIED CUSTOMER
Vehicle Make : Lexus
The Pleasanton team is exemplar in their customer service standards. They are a cohesive, effect team who maintain a core value of being personable and act with empathy, putting themselves in our shoes. One of the reasons I didn't feel quite as worried when I had a giant piece of wood hit my car on the freeway was that I knew I would have the opportunity to interact with the team again. I highly recommend them as a service and as an opportunity for future training programs with new hires at any Cook's Collision within the entire network.
6/15/2018
Richard B. VERIFIED CUSTOMER
Vehicle Make : Lexus
You did a great job in getting the job on done on time. Reesa is a great person to work with.
6/9/2018
Emily C. VERIFIED CUSTOMER
Vehicle Make : Acura
Reeds was amazing!!!! Thank you so much for your kindness and all of your help. My car looks great.
6/9/2018
Julia E. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent customer service: thorough explanation of the repairs, process, and final physical review of completed work. Real-time status updates were 100% accurate!