The communication with Tom was outstanding about the status of my car repairs. I appreciated every single update and status report. Thank you so much!!!
12/27/2018
Adam R. VERIFIED CUSTOMER
Vehicle Make : GMC
None????
12/21/2018
Leo W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Prompt and polite
12/20/2018
Lennierre W. VERIFIED CUSTOMER
Vehicle Make : Toyota
They didn’t overlook the car before telling me it was complete. The work look like amateur/beginner work. They noticed, after me pointing out how bad it looked, and kept the car. A waste of my entire evening!
12/13/2018
Travis F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Customer service was phenomenal. My car is perfect again
12/11/2018
Darlene B. VERIFIED CUSTOMER
Vehicle Make : Honda
The service provided was outstanding. The representatives were nice and courteous. The work was done in a timely manner. The update status via text message keeping me informed about the progress of the repairs was greatly appreciated. The extra touch of washing the car was a pleasant surprise and allowed me to drive out in style. I will definitely refer and inform people about your outstanding & Quality service. Thank you for taking care of my Car needs.
12/8/2018
Patrick R. VERIFIED CUSTOMER
Vehicle Make : Jeep
A big thank you to Abra West Loop for taking great care of my Jeep. They were very helpful and very fast. I’m extremely satisfied with the work done. I will be referring them and using them in the future. Thank you!
12/6/2018
Monique T. VERIFIED CUSTOMER
Vehicle Make : Nissan
That was a touch screen error. I am very pleased with the work done on my front bumper. There are some small details that I had to address but the guys with ABRA are excellent with trying to accommodate! Thanks
12/1/2018
Anthony B. VERIFIED CUSTOMER
Vehicle Make : BMW
Thanks Ryan
11/13/2018
Scott D. VERIFIED CUSTOMER
Vehicle Make : Kia
Amazing team. A+ service
11/13/2018
Laura R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every single step of the way was clear, easy, and handled with utmost professionalism. It really was the best experience I have ever had with car-related stuff. Especially as a woman, i never felt talked down to, hurried, or told partial information. I would 100% recommend Abra Auto Body Repair to anyone, and I am so glad it was recommended to me
11/1/2018
Sarah D. VERIFIED CUSTOMER
Vehicle Make : Ford
Eric was great about keeping me informed about the status of my car. They did a great job fixing my car and it looks perfect. I had a great experience at Abra.
10/31/2018
Scott K. VERIFIED CUSTOMER
Vehicle Make : Audi
Well done
10/31/2018
Marcus B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Keeping me updated on a daily basis
10/26/2018
Manuel B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was not kept informed about the status of my vehicle. I was contacted on Thursday by ABRA that my car was ready for pick up however i was told that they had not heard back from State Farm concerning the independent assessor evaluation of trunk issues. On Monday I called ABRA still told there was no update from State Farm, I was told to contact State Farm, which I did they informed me that the evaluator has been out on the previous Thursday however that he may have evaluated the wrong issue. . On Tuesday I received a very angry and inappropriate call from a representative accusing me of leaving my car there since Thursday. He sounded angry af me for not having lpicked up my car however I was not properly kept in the loop throughout the process. He told me that my insurance would probably charge me for the car rental days after Thursday (which is not the case since I talked to State Farm) but he tried very hard to make it seem like it was my fault for the lack of communication. I will not be using ABRA services in the future not recommending it to any colleagues or friends. Thank you, Manuel B
10/18/2018
Shannon S. VERIFIED CUSTOMER
Vehicle Make : Ford
Chris was very professional and helpful. The service rendered was prompt and the shop was convenient.
10/18/2018
Frank C. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you A bra. The service you provided was timely. The services you performed were detailed in writing and your staff kept me informed about the status of my car.
10/16/2018
Ryan M. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job!
10/11/2018
Nina A. VERIFIED CUSTOMER
Vehicle Make : GMC
Excellent quality, friendly service
10/4/2018
Michael M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic customer service. Excellent and timely repairs as well.