Great customer service . Informed through whole process. Car looks great
7/20/2016
Ricardo R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great Customer Service
7/16/2016
Hector R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great comunication and support during the repair process
7/16/2016
Stephanie A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nathaniel went the extra mile to help me get the need repair done to my car which where supposed to be done from a previous repair that was not done properly and he talked with my insurance company and got them to pay for the needed repair so my car could be repaired right and I deeply appreciate for his help with that and my car lookings great now thank you for everything j will Definitely use Abra Auto again if every needed
7/16/2016
Jessica S. VERIFIED CUSTOMER
Vehicle Make : Buick
Great job as always.
I wish I could get referral money for myself.
J Sivels
7/12/2016
Tomoya K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good. Kind and generous service.thanks a lot.
7/9/2016
Crystal J. VERIFIED CUSTOMER
Vehicle Make : Honda
My repair went exactly as planned. The Abra staff, especially Nathan, my consultant were awesome - very kind and professional. I also appreciated receiving the text updates on my repair. They kept me up to date without having to call directly.
7/8/2016
Maria K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ryan and Danny made an unfortunate experience delightful????
7/6/2016
Byron S. VERIFIED CUSTOMER
Vehicle Make : Audi
I want to thank everyone at ABRA for great service. I did not have an appointment but my car was not safe to drive to come back at a later date. Everyone there was very helpful in getting my car looked at and serviced in a timely manner. Thanks for great customer service.
7/5/2016
Valerie I. VERIFIED CUSTOMER
Vehicle Make : Toyota
The Abra team under the leadership of Ryan is a great group of people. They really work to make your interactions with them as pleasant as possible. I was updated almost on a daily basis with information about my car and how much longer it would be there. Ryan was extremely pro-active in this respect. I would not hesitate to bring my car here again although I hope I won't have to :).
Thanks for all your help!!
7/1/2016
Warren P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great
6/29/2016
Marsha O. VERIFIED CUSTOMER
Vehicle Make : Honda
They kept me informed. Very professional staff.
6/29/2016
Jeremy N. VERIFIED CUSTOMER
Vehicle Make : Audi
There was some confusion regarding the payment from my insurance company. I had to call my insurance company because I was told the payment was not received when I arrived at Abra. After confirming that the payment was resent after being returned to sender from my Travelers rep the employee at Abra I was working with found the check. It seems like she didn't ask anyone if it had been received that day before having me contact my insurance company. It would have been nice to not have been scheduled for the work by the employee until the payment was confirmed as received. Luckily this was resolved quickly, but it was poor planning and coordination and the whole ordeal was annoying and frustrating.
6/26/2016
Joe M. VERIFIED CUSTOMER
Vehicle Make : Saturn
Thanks for completing repairs on the promised date!
6/25/2016
Yvette J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Upon picking up my car , I noticed my right rear tail light had been cracked . When I brought this to Nathan's attention he wanted to assume it occurred prior to being dropped off. Luckily I had takem pictures prior to prove it occurred in shop. I'm hoping this problem will be rectified expeditiously.
6/18/2016
Lorie J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service and good work.
6/17/2016
Melinda F. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Ryan was in charge of my case at Abra. Ryan was professional, demonstrated good communication with me regarding my car repairs, and when a small glitch occurred, Ryan helped me with getting a rental car. I was at ease during this process due to the professional nature of which I was handled-when typically I would have been quite upset.
I will recommend Abra to anyone needing auto body work done as this is my second positive encounter at this location (west loop auto body last time i went). I would especially recommend Ryan! Thank you!
6/15/2016
Arturas T. VERIFIED CUSTOMER
Vehicle Make : Ford
Hello, this Arturas T
6/15/2016
John B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job and great service from Ryan.
6/14/2016
Vincas S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was disappointed with the inaccurate estimate for when the repair would be completed. My headlight had to be order twice before we had to order and aftermarket part to match the other headlight. Otherwise, everything else was perfect: customer service, overall repair, etc.