I requested that if the rear bumper on the driver's side needed extra fasteners, that I would pay for them. I was assured that the bumper would be fastened correctly which it isn't.
Thank you.
10/16/2015
Guadalupe O. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for everything you guys are very helpful .
9/26/2015
Michael G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Really appreciated receiving updates via texting. Customer service was excellent. Everyone was really nice.
8/27/2015
Benjamin R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
We have had many of our USAA insured vehicles repaired at Oakland Auto Body. Alex and Ron's team are professional, fast, courteous and take pride in delivering a high-level of service.
8/27/2015
Alexandra A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone is very helpful. Communication is fantastic and my car looks AWESOME! Thank you all so much.
8/27/2015
Michelle P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Beautiful job once again. Great manager too
8/14/2015
Jeffrey I. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks so much for being able to work with our timeline!
Veronica
7/29/2015
Eleno J. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent staff. Robert, the estimator explained to me clearly the damage and expected costs. Everyone is corteous and friendly. You guys did a great job in fixing my car. Matt picked me up from my home. That kid is very resoectful and take pride of what he does. O yeah, thanks for the candies and coffee cup. Overall experience is a"10"
7/18/2015
Virginia H. VERIFIED CUSTOMER
Vehicle Make : Honda
I sincerely appreciated all your staff services, very accommodating, courteous and excellent work they did on my car. The shuttle driver was on time in picking me up, he's also very courteous. The crew who polished and cleaned my car did a good job. Thanks to Nick Q and his supervisor who made one repair schedule for 2 separate claims.
7/16/2015
Errol M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes
7/16/2015
Judith S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and shop!! I would recommend you guys to everyone.
6/22/2015
William M. VERIFIED CUSTOMER
Vehicle Make : Toyota
They kept me advised of progress, met all time schedules & cost estimates and always do excellent work. Highly recommend.
5/31/2015
Sondra N. VERIFIED CUSTOMER
Vehicle Make : Infiniti
From the first telephone-made appointment, through the progress e-mails, to the personal responses to my questions and needs for pick-upset ices, everyone was kind, helpful, and friendly. The car's new bumper looks good. Thank you all. Don't change.
5/29/2015
Nicole G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great customer service & quick repair! Thank you!
5/8/2015
Wendi V. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you
5/8/2015
Matthew H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
When I picked up my car the original damage was fixed, but some additional damage seems to have occurred on another part of the car. I appreciate how quickly and responsibly Nick responded. He was very professional; the inconvenience of it it all is just a hassle.
5/6/2015
Jan-ulco K. VERIFIED CUSTOMER
Vehicle Make : Honda
Bumper cover not centered.
5/6/2015
Andres S. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job, the car looks like the coallision never happens. I totally recoment it.
4/17/2015
David C. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great customer service, fantastic follow up on status.