The work that was completed achieved my complete satisfaction. It was the return policy that caused me grief. I was initially told that the car would be ready at 5:00 on Friday. Then it was maybe it wouldn't be done until Monday, and some one would call me back "mid day" on Friday. When I hadn't heard from anyone by 2:00, I called and was told they wouldn't know until 3:00. In thinking back I should have said then to keep it until Monday. That is too tight of a schedule for me to follow. However, I feel that the system is not functional that only give you a two hour window to pick up your car. I live more than an hour away on a Friday afternoon, plus I can't see the work that was done in the dark.
12/12/2016
Michael M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You all were extremely helpful through the entire process. Thank you.
12/9/2016
Jacob W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything went great
12/6/2016
Kenton M. VERIFIED CUSTOMER
Vehicle Make : Ford
Leslie and the other staff were extremely helpful and made sure I was kept updated on the progress of the auto body repairs to my vehicle.
10/11/2016
April R. VERIFIED CUSTOMER
Vehicle Make : Nissan
The service was quick and courteous. I was kept in the loop the entire time. And my car looks great.
8/11/2016
Greg W. VERIFIED CUSTOMER
Vehicle Make : Ford
Love that you washed my car and cleaned the interior too! You even got the paint smudge off that was on my front bumper (from a close encounter with a trash barrel)! Thanks and if I ever need body repairs again (hope not) you will be the place I go first!
7/30/2016
Bryan N. VERIFIED CUSTOMER
Vehicle Make : Ford
From first contact to leaving with my truck, everyone was down to earth friendly, yet professional and couldn't have been more helpful. Nobody wants to have to take their vehicle to the body shop, but the folks at Fanucci's were great. Plus getting the work done in one day was awesome! If I ever need to have body work done again, you folks will be first choice!
7/14/2016
Jose M. VERIFIED CUSTOMER
Vehicle Make : Oldsmobile
Excellent customer service.
6/9/2016
John A. VERIFIED CUSTOMER
Vehicle Make : Saab
Great work, done on time.
5/26/2016
Amy K. VERIFIED CUSTOMER
Vehicle Make : Honda
Fanucci made my bumper look like new and has VERY good customer service as well! It turned a bad experience (someone rear-ending my car) into a much more pleasant and easy one! I also appreciated how they coordinated with the rental car company. Great job!
4/23/2016
Kwang K. VERIFIED CUSTOMER
Vehicle Make : BMW
Service was satisfactory. Quick, precise, and clean work. Thank you for the repair.
4/5/2016
Joan F. VERIFIED CUSTOMER
Vehicle Make : BMW
Well done.
3/31/2016
Scott A. VERIFIED CUSTOMER
Vehicle Make : Ford
I have used Fanucci for all of my auto body repairs in the past and been completely satisfied. In this case the workmanship was poor. The repair to the roof of my truck was not quality work. The roof is obviously had a repair that is still clearly visible. There is also another dent on the roof unrepaired and the paint job has several very large runs and drips. When quoted Fanucci said they would replace the roof but did not. Fanucci has agreed to resolve the issues. I would be happy to retake this survey when complete.
3/19/2016
**** D. VERIFIED CUSTOMER
Vehicle Make : Honda
Friendly prompt service
3/3/2016
Robert F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Derek, Tim and the Fanucci Team did a fantastic job!
I have already referred a good friend. Thanks to you all.
Bob
2/26/2016
Linda D. VERIFIED CUSTOMER
Vehicle Make : Toyota
All staff very courteous and professional was picked up and brought to my car by Carlos who is exceptionally great person
2/26/2016
John F. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you so much!
2/12/2016
Bruce M. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
My car was done faster than I expected and was cleaner than when I brought it in. Everyone there is professional and friendly. I would recommend them to anyone
1/29/2016
Zenon L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks!
1/14/2016
Steven P. VERIFIED CUSTOMER
Vehicle Make : Toyota
First class operation. Excellent work and great customer service!